Remote Client Success & Retention Growth Manager

Ecom Landers; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Ecom Landers, based in the UK, is looking for a Client Success & Retention Manager to enhance client relationships post-onboarding. The role is fully remote with a preference for candidates in North West England.

You will be tasked with client retention and satisfaction, driving account growth while maintaining strong relationships. Ideal candidates have experience in client success or account management and are highly organized.

Salary is dependent on experience and performance.

Qualifications

• Experience in client success, account management or retention, ideally in an agency or B2B service environment.
• Commercially minded with confidence to engage with senior stakeholders.
• Highly organized with strong ownership of process and detail.

Responsibilities

• Own client retention and maintain client satisfaction.
• Guide clients through their engagement journey.
• Manage overall client satisfaction and handle service recovery.
• Report on retention and account growth performance.

Skills

Client success

Account management

Retention strategies

Commercial awareness

Organizational skills

Job description

Ecom Landers, based in the UK, is looking for a Client Success & Retention Manager to enhance client relationships post-onboarding. The role is fully remote with a preference for candidates in North West England.

You will be tasked with client retention and satisfaction, driving account growth while maintaining strong relationships. Ideal candidates have experience in client success or account management and are highly organized.

Salary is dependent on experience and performance.