Client Growth & Insight Lead

Jobtailor; Manchester; On-site; GBP 32,000 - 52,000; Full time

Job summary

DACB is seeking a client development professional in the Manchester area to strengthen and grow client relationships through strategic planning, feedback programmes and data-driven insights. You will support proposals, client plans and PMR initiatives while promoting client listening technologies and CRM tools.

The role emphasises stakeholder engagement, collaboration and delivering clear, actionable recommendations.

Qualifications

• Experience in business development, client development or client listening roles.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with ability to manage multiple priorities and deadlines.
• Strong analytical skills, including ability to interpret data and communicate insights.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through planning, mapping, client feedback programmes, gap analysis and client intelligence activities.
• Assist client teams with proposals, capability statements and client plans.
• Support the delivery, growth and evaluation of the firm's client listening programmes.
• Act as the primary contact for DACB's PMR programme.
• Help maximise opportunities identified through client feedback and contribute to continuous process improvements.
• Promote effective use of client development technologies and tools including CRM systems and engagement tools.
• Provide training, communications and stakeholder engagement around client development technologies.
• Analyse client and prospect data to generate insights.
• Produce dashboards, reports and presentations with actionable insights and recommendations.

Skills

Stakeholder management

Analytical skills

Organisational skills

Communication skills

Collaboration

Tools

CRM systems

Client listening platforms

Microsoft Office

Engagement tools

Job description

DACB is seeking a client development professional in the Manchester area to strengthen and grow client relationships through strategic planning, feedback programmes and data-driven insights. You will support proposals, client plans and PMR initiatives while promoting client listening technologies and CRM tools.

The role emphasises stakeholder engagement, collaboration and delivering clear, actionable recommendations.