Client Development Executive

DAC Beachcroft LLP; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

DAC Beachcroft LLP in Manchester is seeking a Client Development Executive to join the Clients & Markets team. This permanent role focuses on strengthening client relationships, developing listening programmes and driving best practices across the firm.

The role offers flexibility with a hybrid/office-based arrangement and exposure to senior stakeholders, client initiatives and firm-wide business development programmes.

Qualifications

• Previous experience in business development, client development or client listening roles.
• Experience with stakeholder management and relationship-building.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Strong analytical and data interpretation skills with clear communication of insights.
• High accuracy and attention to detail; strong written and verbal communication.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams).
• Experience using CRM systems and client listening technologies.

Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through planning, mapping, feedback programmes, gap analysis, campaigns and intelligence activities.
• Assist client teams in capitalising on business development opportunities by supporting proposals, client plans and documents.
• Support delivery and evaluation of client listening programmes and translate feedback into actions.
• Act as primary contact for the PMR programme and maximise opportunities from client feedback.
• Promote use of client development tools and engagement platforms through training and stakeholder engagement.
• Analyse client data and produce dashboards, reports and presentations with actionable insights.

Skills

Business development

Client development

Client listening

Stakeholder management

Organisational skills

Analytical skills

Communication skills

Microsoft Office

CRM systems

Tools

CRM systems

Job description

Client Development Executive

Department: Business Services - Clients and Markets

Employment Type: Permanent

Location: Manchester

Description

At DAC Beachcroft (DACB), we help clients navigate complex challenges across a wide range of sectors through exceptional legal advice, commercial insight and trusted partnerships. As part of our continued focus on client excellence and sustainable growth, we are looking for a Client Development Executive to join our Clients & Markets team.

This newly created role offers an exciting opportunity to play a key part in strengthening client relationships, enhancing client listening programmes and helping drive best practice across the firm. Working closely with colleagues across the business, you will support initiatives that deliver meaningful client insight, identify growth opportunities and contribute to the firm's client development strategy.

The role can be based in any DAC Beachcroft office location, including Bristol, Leeds or Manchester, and we welcome applications from candidates seeking flexible working arrangements.

DAC Beachcroft is a leading international law firm with a strong reputation for delivering outstanding client service. Our collaborative culture, commitment to innovation and investment in our people create an environment where talented professionals can develop their careers and make a tangible impact.

This role sits at the heart of our client growth agenda, providing exposure to senior stakeholders, strategic client initiatives and firmwide business development programmes.

Key Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities.
• Assist client teams in capitalising on business development opportunities by supporting proposals, capability statements, client plans and client commitment documents.
• Support the delivery, growth and evaluation of the firm's client listening programmes, helping ensure feedback is translated into meaningful actions and improvements.
• Act as the primary contact for DACB's Post Matter Review (PMR) programme, helping maximise opportunities identified through client feedback and contributing to continuous improvement of the process.
• Promote and encourage effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools, through training, communications and stakeholder engagement.
• Analyse client and prospect data, producing dashboards, reports and presentations that provide actionable insights and recommendations for client teams and business leaders.

Skills, Knowledge and Expertise

• Previous experience within a business development, client development or client listening role.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills, including the ability to interpret data and communicate insights effectively.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams.

• Experience within a legal or wider professional services environment.
• Experience using CRM systems and business development technologies.
• Knowledge of client feedback and client listening methodologies.
• Experience creating reports, presentations and data-driven recommendations.

You will be a proactive and resourceful individual who enjoys working collaboratively while also taking ownership of your own workload. Comfortable engaging with stakeholders at all levels, you will combine strong commercial awareness with a genuine interest in understanding clients and helping teams deliver exceptional service.

Additional Information

As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact [e-mail] in confidence with the vacancy reference in the subject line, and we’ll be happy to help.