Client-Focused Account Support & Recruitment

Proman; Heywood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training opportunities

25 days holiday

Free parking

Team socials and trips

Employee of the Quarter

Pension scheme

Eye care benefits

Online GP access

Employee assistance programme

Death in service benefit

Job summary

Proman in Heywood is seeking an Account Support to manage site recruitment, candidate handling and deliver service excellence to the client. You will attend regular meetings and build relationships with the client’s key stakeholders.

The role runs Monday to Friday, 8am-4.30pm or 8.30am-5pm. The ideal candidate will have excellent people skills, strong interpersonal abilities and a proven track record in customer service.

Qualifications

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills.
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills.
• Enthusiastic approach to work.
• High level of commitment.
• Excellent attention to detail.

Responsibilities

• Recruitment Management: Ensure successful attraction of candidates using various platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.
• Candidate Management: Involves shop floor walks, engaging in absence and performance management, welfare checks and dealing with sanctions and disciplinary matters. Ensuring efficient communication of changes to keep workers up to date.
• Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.
• Payroll: Log and track statutory payment documentation. Address payment and holiday queries. Communicate pay-related updated to workers.
• Client Communication: Regular check in with key stakeholders. Hold weekly / monthly and quarterly meetings with the client to review KPIs and engagement.

Skills

People skills

Customer service

Interpersonal skills

Self-driven

Verbal communication

Written communication

Attention to detail

Job description

Proman in Heywood is seeking an Account Support to manage site recruitment, candidate handling and deliver service excellence to the client. You will attend regular meetings and build relationships with the client’s key stakeholders.

The role runs Monday to Friday, 8am-4.30pm or 8.30am-5pm. The ideal candidate will have excellent people skills, strong interpersonal abilities and a proven track record in customer service.