Account Support

Proman; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Training/Apprenticeships

Birthday leave

Free parking

Onsite gym

Team events

Employee awards

Pension scheme

Eye care

Online GP

EAP

Death in service

Job summary

Proman seeks an Account Support at Trafford Park, Manchester, to ensure site recruitment success, manage candidates, and deliver service excellence to the client.

You will attend regular meetings, build relationships with client stakeholders, and handle payroll, administration, and ongoing communications. This temporary role offers training and progression, with benefits including 25 days holiday and onsite facilities.

Qualifications

• Experience in recruitment management or client-facing roles.
• Strong customer service background and relationship-building abilities.
• Excellent communication, both verbal and written, with attention to detail.

Responsibilities

• Recruitment management: drive attraction strategies and update client on hiring progress.
• Candidate management: conduct shop-floor engagement, absence/performance management, welfare checks and disciplinary communications.
• Administration management: accurate data recording, maintain KPI/MI deadlines, ensure worker compliance.
• Payroll: handle payment documentation, respond to pay and holiday queries, communicate updates to workers.
• Client communication: regular check-ins with stakeholders and periodic KPI review meetings.

Skills

Excellent people skills

Customer Service Experience

Interpersonal skills

Self-driven

Verbal and written communication

Attention to detail

Enthusiastic approach

High level of commitment

Job description

Account Support
Trafford Park
Monday to Friday 8am-4.30pm or 8.30am 5pm

As Account Support you will be responsible for the success of the site recruitment, candidate management, and providing service excellence to the client. Attending regular meetings and building relationships with the client s key stake holders.

About you:

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous Experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills
• Enthusiastic approach to work
• High level of commitment
• Excellent attention to detail

Key Responsibilities:

Recruitment Management: Ensure success of attraction using platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.

Candidate Management: Involves shop floor walks, engaging in absence/performance management, welfare checks and dealing with sanctions and disciplinaries. Ensuring efficient communication of changes to keep workers up to date.

Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.

Payroll: Log and track statutory payment documentations. Address payment and holiday queries. Communicate pay-related updated to workers.

Client Communication: Regular check in with key stake holders. Hold weekly / monthly and quarterly meetings with the client to review KPI s and engagement.

Benefits:

• In house and External Training/Apprenticeships available to up skill and grow with the business
• 25 days holiday, including 1 day off for your birthday rising to 30 with length of service (Plus Bank Holidays)
• Free onsite parking
• Onsite Gym (Free to use)
• Social activities including team nights out and trips abroad.
• Employee of the quarter awards
• Enhanced Company Sick pay and Pension Schemes
• Free eye tests and glasses contributions
• Online GP Access
• Employee Assistance Programme to support our employee s Health and Wellbeing
• Death in service benefit of 3x salary

This is a temporary position initially, with the potential to become permanent based on performance and business needs.

As an equal opportunity s employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!