Account Support

Proman; Greater Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

In-house training

Onsite gym

Free parking

Birthday holiday

Pension scheme

Eye tests

Health & wellbeing support

Team social events

Death in service benefit

Job summary

Proman is seeking an Account Support at Trafford Park to ensure the success of site recruitment, manage candidates, and deliver service excellence to the client. You will attend regular meetings and build relationships with the client's key stakeholders.

The role emphasizes strong customer service experience, excellent communication, and a proactive, detail-oriented approach in a dynamic, on-site environment.

Qualifications

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Customer Service experience is essential.
• Strong interpersonal and communication skills are important.
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills.
• Enthusiastic approach to work with a high level of commitment.
• Attention to detail is essential.

Responsibilities

• Recruitment management: ensure success of attraction using platforms and strategies.
• Candidate management: engage workers on site and communicate updates to the client.
• Administration management: accurately record data and meet KPI/MI deadlines.
• Payroll: log and track statutory payment documentation and address pay queries.
• Client communication: hold regular meetings with the client to review KPI and engagement.

Skills

People skills

Customer service

Interpersonal skills

Self-driven

Verbal communication

Written communication

Motivation

Attention to detail

Job description

Account Support
Trafford Park
Monday to Friday 8am-4.30pm or 8.30am - 5pm

As Account Support you will be responsible for the success of the site recruitment, candidate management, and providing service excellence to the client. Attending regular meetings and building relationships with the client's key stake holders.

About you:

• Excellent people skills and the ability to build strong, long-lasting relationships.
• Previous Experience would be an advantage.
• Customer Service Experience is essential.
• Strong interpersonal skills
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills
• Enthusiastic approach to work
• High level of commitment
• Excellent attention to detail

Key Responsibilities:

Recruitment Management: Ensure success of attraction using platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.

Candidate Management: Involves shop floor walks, engaging in absence/performance management, welfare checks and dealing with sanctions and disciplinaries. Ensuring efficient communication of changes to keep workers up to date.

Administration Management:Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.

Payroll: Log and track statutory payment documentations. Address payment and holiday queries. Communicate pay-related updated to workers.

Client Communication: Regular check in with key stake holders. Hold weekly / monthly and quarterly meetings with the client to review KPI's and engagement.

Benefits:

• In house and External Training/Apprenticeships available to up skill and grow with the business
• 25 days holiday, including 1 day off for your birthday rising to 30 with length of service (Plus Bank Holidays)
• Free onsite parking
• Onsite Gym (Free to use)
• Social activities including team nights out and trips abroad.
• Employee of the quarter awards
• Enhanced Company Sick pay and Pension Schemes
• Free eye tests and glasses contributions
• Online GP Access
• Employee Assistance Programme to support our employee's Health and Wellbeing
• Death in service benefit of 3x salary

This is a temporary position initially, with the potential to become permanent based on performance and business needs.

As an equal opportunity's employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman.