Client-Facing Service Coordinator | SLA & Field Scheduling

T&K Associates; Ashby-de-la-Zouch; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company pension

25 days holiday

Free parking

No strict dress code

Job summary

T&K Associates seeks a Service Coordinator in Ashby-de-la-Zouch to be the first point of contact for customers and manage enquiries with professionalism. You will coordinate field engineers, triage technical issues, and schedule work to ensure prompt resolutions and adherence to SLAs.

The role operates on a permanent basis with a 3-week rotating shift pattern and provides pension, 25 days holiday, free parking, and a relaxed dress code.

Qualifications

• Excellent written and verbal communication.
• Ability to hit deadlines and meet SLAs.
• Organised with strong attention to detail.
• Team player who collaborates well with others.
• Customer-centric approach in service delivery.
• Experience delivering exceptional B2B customer service.

Responsibilities

• Check engineers' daily schedules and updates on the service log website, including escalations and audits.
• Complete daily checks of remote monitoring systems and raise calls from those checks.
• Coordinate fault management system updates daily.
• Schedule all work and allocate engineers to meet SLAs.
• Manage resource allocation for projects across business areas.
• Maintain the service log website and create logins for customers and colleagues.
• Enter fleet numbers and depots into the company system.
• Liaise with depots to confirm vehicle availability.
• Answer calls and emails, owning customer inquiries through to resolution.
• Support stock transactions for field engineers, manufacturing and projects.

Skills

Communication skills

Deadline-driven

Organised

Team player

Attention to detail

Customer-centric

B2B customer service

Job description

T&K Associates seeks a Service Coordinator in Ashby-de-la-Zouch to be the first point of contact for customers and manage enquiries with professionalism. You will coordinate field engineers, triage technical issues, and schedule work to ensure prompt resolutions and adherence to SLAs.

The role operates on a permanent basis with a 3-week rotating shift pattern and provides pension, 25 days holiday, free parking, and a relaxed dress code.