Service Coordinator

T&K Associates; Ashby-de-la-Zouch; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company pension

25 days holiday

Free parking

No strict dress code

Job summary

T&K Associates seeks a Service Coordinator in Ashby-de-la-Zouch to be the first point of contact for customers and manage enquiries with professionalism. You will coordinate field engineers, triage technical issues, and schedule work to ensure prompt resolutions and adherence to SLAs.

The role operates on a permanent basis with a 3-week rotating shift pattern and provides pension, 25 days holiday, free parking, and a relaxed dress code.

Qualifications

• Excellent written and verbal communication.
• Ability to hit deadlines and meet SLAs.
• Organised with strong attention to detail.
• Team player who collaborates well with others.
• Customer-centric approach in service delivery.
• Experience delivering exceptional B2B customer service.

Responsibilities

• Check engineers' daily schedules and updates on the service log website, including escalations and audits.
• Complete daily checks of remote monitoring systems and raise calls from those checks.
• Coordinate fault management system updates daily.
• Schedule all work and allocate engineers to meet SLAs.
• Manage resource allocation for projects across business areas.
• Maintain the service log website and create logins for customers and colleagues.
• Enter fleet numbers and depots into the company system.
• Liaise with depots to confirm vehicle availability.
• Answer calls and emails, owning customer inquiries through to resolution.
• Support stock transactions for field engineers, manufacturing and projects.

Skills

Communication skills

Deadline-driven

Organised

Team player

Attention to detail

Customer-centric

B2B customer service

Job description

T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a Service Coordinator to join their team on a permanent basis.

As a Service Coordinator, you will act as the first point of contact for the Customer and will deal with all enquiries into the business in a professional manner.

You will coordinate all customer queries relating to the management of our solutions in the field, liaising with field-based engineers to support efficient resolution of issues. Further to this you will be responsible for triaging technical issues, ensuring work is provided with the appropriate priority level and support work scheduling for the field-based team.

Service Coordinator Details & Benefits;

• Up to £27,300 dependant on experience


• Permanent role


• Monday to Friday 3-week rota basis with 2 x morning shifts & 1 x afternoon shift


• Morning shift - 7am-3.30pm and Afternoon shift - 10.30am-7pm


• Company pension scheme


• 25 days holiday per year plus bank holidays


• Free parking


• No strict dress code

Service Coordinator Job Details;

• Check through engineer's daily work schedules and updates on the service log website including escalations, projects and audits


• Complete daily checks of remote monitoring systems, raising and allocating calls from those checks


• Coordinate the fault management system website ensuring it is updated daily


• Schedule all work on the website and organise the engineers work on a daily basis ensuring SLA's are met


• Manage projects resource allocation for all business areas


• Maintain the service log website and create log ins for Customers and Colleagues


• Enter new fleet numbers and depots onto the Company system


• Liaise with depots to confirm vehicle availability


• Answer incoming calls and emails, owning Customer enquiries through to resolution


• Support stock transactions for field engineers, manufacturing and projects


• Perform all other associated administration duties as required by the team

Service Coordinator Person Specification;

• Excellent communication skills both written and verbal


• Ability to work to deadlines and ensure SLA's are met


• Organised and strong attention to detail with the ability to prioritise tasks


• A team player who can work well with others


• Accuracy and attention to detail


• A customer-centric approach


• Previous experience in delivering exceptional Customer Service in a B-to-B setting