IT Field Engineer

Identify Solutions; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Instant On IT in Central London is hiring an IT Support Specialist to deliver hands-on support for Windows and Mac devices, Office 365, and cloud services. This permanent, hybrid role involves on-site client visits and remote assistance, with occasional UK travel.

You will work with technical leads and account managers to implement IT strategies, maintain documentation, and ensure high customer satisfaction through clear, timely communication.

Qualifications

• Experience in professional IT support with Windows and Mac devices.
• Strong knowledge of Office 365 apps (Outlook, OneDrive, SharePoint, Teams).
• Experience with Azure AD, Intune and cloud-based security.
• Willingness to travel across the UK as needed.

Responsibilities

• Act as a client ambassador for IOIT and build trusted relationships.
• Provide onsite and remote IT support to clients with timely resolutions.
• Travel to client sites as required, within London and across the UK.
• Troubleshoot desktops, laptops, mobile devices, and cloud platforms.
• Document visits and maintain knowledge base updates.
• Collaborate with technical leads and account managers to align IT strategy.
• Deliver professional, empathetic customer service.
• Identify service improvements and share feedback with the team.
• Stay current with Microsoft certifications and new technologies.

Skills

Windows troubleshooting

Mac troubleshooting

Office 365 support

Intune management

Azure Active Directory

Onsite and remote support

Education

MD-102

MS-700

CompTIA A+

Network+

Tools

Azure Virtual Desktops

DNS / DHCP

Active Directory

Job description

Description

Location:

Central London(Farringdon/Chancery Lane)

Job type:

Permanent,Full-time,Hybrid(Client Sites or IOIT Office, WFH 1 day per week)

WE WANT YOU TO:

• Be a self-starter, with a technical mind and experience in IT support
• Own client success with patience, tenacity, and a passion for impeccable customer service
• Embrace learning opportunities,new technologies, and continuous improvement.
• Communicate clearly, keeping clients informed and confident in our service.
• Collaborate closely with technical leads, account managers, and other tech teams to deliver a unified IT vision.

YOUR CORE RESPONSIBILITIES:

• Act as an ambassador for IOIT, developing strong relationships built on trusted professional guidance
• Provide onsite IT support to clients (generally within walking distance of Instant On IT's office, with some UK travel).
• Travel to client sites, generally within walking distance of our Farringdon office in zone 1, however, as we look after clients across the UK and Worldwide, some further travel may be required.
• Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and cloud platforms.
• Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices.
• Work with technical leads to implement IT strategies that future-proof client environments.
• Maintain accurate documentation and contribute to our knowledge base.
• Deliver excellent customer service through professional, timely, and empathetic interactions.
• Identify opportunities for service improvement and share feedback with the wider team.
• Stay current with Microsoft certifications and emerging technologies.

WHO YOU ARE:

• Tech-savvy with proven Windows & Mac troubleshooting experience
• Knowledgeable about Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune.
• Experienced with professional IT Support, both onsite and remote
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices.
• Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP.
• Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers

Exposure to Azure Virtual Desktops desirableUnderstanding of Multi Factor, Conditional Access, Compliance PoliciesUnderstanding of email routing and management - 3rd party spam filters. Mail tracing.Skilled in resolving printer issues and collaborating with 3rd party vendors.

PROFESSIONAL QUALIFICATIONS:

Candidates should have one of the following certifications, or be working towards one with provable experience:

Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700CompTIA A+, Network+