Multi-Site Facilities Tech Ops Leader

Mitie Group plc.; Greater London; On-site; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Job summary

Mitie is seeking an experienced Technical Operations Manager to lead and deliver high-standards technical services across a diverse facilities management portfolio in London. You will manage both static and mobile engineering teams, ensuring compliant service delivery, asset management, and effective use of CAFM/mobile systems.

The role demands strong multi-site leadership, budget oversight, and a proactive approach to project support and continuous improvement.

Qualifications

• NVQ Level 3 in Mechanical/Electrical/Building Services Engineering is required.
• IOSH Managing Safely is essential.
• NEBOSH is desirable.

Responsibilities

• Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements.
• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources; oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery.
• Manage overtime, budgets, and cost control to ensure financial efficiency; maintain accurate documentation and reporting, utilising CAFM and mobile systems.
• Monitor portfolio performance, including subcontractor service delivery, WIP, and debt management.
• Scope and support project works, ensuring technical standards and alignment with contract requirements.
• Ensure compliance and assurance of service delivery, including QSHE reporting; support emergency response and provide out-of-hours support as required.
• Build and maintain stakeholder relationships, acting as a key contact for clients, subcontractors, and internal teams.
• Act as escalation point for your team and support colleagues to maintain service delivery and teamwork.
• Provide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvement.

Skills

Technical leadership

CAFM systems

Stakeholder management

Project management

Education

NVQ Level 3 in Mechanical/Electrical/Building Services Engineering

IOSH Managing Safely

NEBOSH (desirable)

Tools

CAFM software

Mobile technology

Job description

Mitie is seeking an experienced Technical Operations Manager to lead and deliver high-standards technical services across a diverse facilities management portfolio in London. You will manage both static and mobile engineering teams, ensuring compliant service delivery, asset management, and effective use of CAFM/mobile systems.

The role demands strong multi-site leadership, budget oversight, and a proactive approach to project support and continuous improvement.