Business Support Administrator

Affinia; Cambridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Extra holidays

Membership support

Paycare

Dress for your Diary Policy

Job summary

Affinia, the UK’s largest purpose-led accountancy firm, is recruiting for a Business Support Administrator in our Cambridge office. The role focuses on client onboarding, document preparation, and administration to support our accountancy services.

You will work as part of a busy team, handling frontline client interactions and internal processes. The ideal candidate will possess strong organisational and communication skills, experience with MS Word/Excel, and the ability to work accurately in

Qualifications

• Excellent telephone manner.
• Strong communication skills with all levels of staff and clients.
• Experience with Microsoft Word and Excel.
• Good typing skills and attention to detail.
• Willingness to learn new systems and processes.

Responsibilities

• Onboard new clients and manage client documentation.
• Prepare and issue client communications and engagement letters.
• Support with admin tasks including CS01/CT600/doc submissions as required.
• Maintain front-of-house duties and organise team activities.

Skills

Excellent telephone manner

Strong communication skills

Microsoft Word

Microsoft Excel

Time management

Attention to detail

Education

GCSEs (Maths & English)

Tools

Microsoft Word

Microsoft Excel

Job description

Job title: Business Support Administrator

Reporting to: Group Business Support Manager

Hours: Monday-Friday 9am-5.30pm (37.5 hours per week)

Location: Cambridge office - Cambridge Research Park - CB25 9PD

Working: Full time office based - no home working due to nature of role

Affinia is the UK’s largest purpose-led, purpose-built Accountancy firm, focused on building stronger, more valuable relationships. With over 1,000 colleagues across the East, South East, London and the Midlands, we are dedicated to supporting our clients, colleagues and communities.

We advise businesses, public sector organisations, charities and individuals throughout the UK and internationally across six Service Lines - Accountancy & Advisory, Tax and Planning, Audit & Assurance, Corporate Finance, Payroll and Corporate Recovery. Our team also offer in-depth sector expertise across a number of sectors, ensuring our clients receive the best short to medium and long-term advice, tailored to them. We are committed to delivering excellence in every aspect of our work, adapting to the evolving technology and regulatory landscape while consistently exceeding client expectations.

Our people are our most valuable asset. We are therefore committed to supporting our colleagues throughout their professional development, providing guidance and training at whatever stage of their career they join us.

Purpose Of The Role

As a Business Support Administrator, you will be part of a growing, successful team delivering high-quality services to clients. You will support the work of the wider teams and be an ambassador to our clients and connections as they visit the Cambridge office. The Business Support team undertake client-facing and chargeable administration tasks.

The role requires good communication and presentation skills. It involves substantial contact with clients and staff, as well as many other individuals and organisations. We are extensively computerised, and experience of Microsoft applications is essential. Other systems are more specialised relating to accountancy services and administration, which you will be fully trained on.

We provide all our staff with access to LinkedIn Learning as required/relevant. We also provide ongoing training to develop your ‘soft’ skills, e.g. making a positive first impression, mastering effective time management techniques, and enhancing your communication skills.

Accountabilities

This role covers a wide range of tasks that go into supporting the smooth operation of the business on a day-to-day basis, focusing on the administration of the clients we serve. This means you will be responsible for a variety of processes and documents, such as the admin associated with the onboarding of new clients, the creation of some official documents, and the submission of others.

The following are some of the key tasks involved in the role. You will touch on one or more of these during your day, so you will need to be organised, with an eye for detail.

• Electrical and manual client onboarding, letters of engagement, client portal administration, new company incorporations, allocating client codes, and sending documents and client packs for electronic signature.
• You will need a full understanding of the ‘lost client’ process and be able to create professional clearance packs on NLA clients.
• You will prepare basic company secretarial work (e.g. AP01, share transfers), complete CS01s, submit accounts, and support when needed in the submission of CT600s and tax returns; and prepare DS01 and AA02 dormant company accounts.
• You will support with the booking in and out of books and records if required, and HMRC agent authorisations.
• You will act as an agent on the Admin Support ticketing system, responding to queries in line with defined SLA (service level agreement) targets across all assigned queues.
• The set-up of Direct Debits with the Finance team whenever necessary, monitor any monthly deadlines, manage deadline extensions, and send out bulk mail merges.

In addition, you will undertake data cleanse work and carry out front of house (FoH) duties, to include organising monthly team lunches, sort post, making tea and coffee for visitors and ensure our board rooms are kept tidy.

Skills/Qualifications

The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.

You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent telephone manner.
• Good communication skills, with the ability to communicate with all levels of seniority.
• Experience with Microsoft applications including Word and Excel.
• Ability and willingness to acquire new skills to the requirements of the position through “on the job” training.
• Good and accurate typing skills.
• Self-motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience.
• Experience of working in an accountancy practice is desirable, but not essential.
• Minimum five GSCEs at grade C (5) and/or above including Maths and English.

Culture & Core Benefits

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase up to 3 extra days holiday per year
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Recruitment Privacy Notice

Affinia will use the personal data you provide for recruitment purposes, including assessing suitability, communicating with you, arranging interviews, and completing pre-employment checks. Our lawful bases include contractual necessity, legal obligations, and our legitimate interests in managing recruitment.

For full details on how we handle personal data, please see our Privacy Policy: https://www.affinia.co.uk/privacy-policy/