Client Care Advisor

IVC Evidensia; Northampton; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks holiday

Birthday off

Enhanced family-friendly policies

Wellbeing initiatives

Learning & development

Pension scheme

Discounted veterinary care

Employee discounts

Job summary

inspiring vet care in Northamptonshire is seeking a Client Care Advisor to join our Abington Park team on a full-time, permanent basis. You will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Liaising with clients and clinical staff to provide high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Skills

Customer-facing

Communication

Multitasking

Team player

Proactive learner

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an enthusiastic, team-orientated Client Care Advisor to join our team at Abington Park on a full-time, permanent basis.

Situated in picturesque Northamptonshire, Abington Park offers a wide range of sporting, recreational and cultural activities, with excellent transport links to both London and Birmingham.

You’ll be joining a large, experienced team of 13 Veterinary Surgeons, the majority of whom are certificate holders, alongside 18 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 Kennel Assistants and a Laboratory Technician, creating a supportive environment with plenty of opportunities to learn and develop.

How You’ll Make a Difference

As a Client Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Main responsibilities of the role include but are not limited to:

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Working Pattern

• Monday to Friday with Saturdays on a rota basis
• Working across both the Abington and Moulton practices

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives, including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,528pa

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.