Wholesale KYC Ops: Client Experience & Process Innovator

Testing Site - JPMC; Lower Blandford St Mary; Presencial; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

JPMorganChase in the United Kingdom seeks a KYC Middle Office Associate to deliver exceptional client service and operational support. You will address client inquiries, process transactions, and troubleshoot issues, while identifying opportunities to refer services based on client needs.

Your developing ability in strategic planning, conflict management, and digital literacy will be key as you support change management and automation initiatives to enhance service delivery and client

Qualificações

• Excellent influencing, negotiation and communication skills.
• Experience in change management and strategic communications.
• Digital literacy and willingness to adopt new technologies.

Responsabilidades

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect client and institution from potential financial and reputational damage.
• Contribute to change management and stakeholder impact mitigation during operational changes.
• Utilize knowledge of market products to provide informed client advice.
• Participate in development and implementation of process automation initiatives.

Conhecimentos

Influencing skills

Negotiation skills

Communication skills

Change management

Digital literacy

Descrição da oferta de emprego

JPMorganChase in the United Kingdom seeks a KYC Middle Office Associate to deliver exceptional client service and operational support. You will address client inquiries, process transactions, and troubleshoot issues, while identifying opportunities to refer services based on client needs.

Your developing ability in strategic planning, conflict management, and digital literacy will be key as you support change management and automation initiatives to enhance service delivery and client