Client Service Delivery Associate I — Banking & Automation

JPMorgan Chase & Co.; Easter Howgate; On-site; GBP 28,000 - 36,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional customer service and operational support to clients. The role involves handling inquiries, processing transactions, and resolving issues while identifying opportunities to refer services based on client needs.

You will use a broad knowledge of banking principles to inform decisions and contribute to team goals. This position emphasizes strategic planning, conflict management, and advancement of digital skills

Qualifications

• Excellent influencing, negotiation, and communication skills to build collaborative relationships.
• Experience in change management with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy with openness to adopting new technologies that impact operations.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Skills

Influencing & negotiation

Communication

Change management

Digital literacy

Analytical thinking

Problem solving

Decision making

Job description

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional customer service and operational support to clients. The role involves handling inquiries, processing transactions, and resolving issues while identifying opportunities to refer services based on client needs.

You will use a broad knowledge of banking principles to inform decisions and contribute to team goals. This position emphasizes strategic planning, conflict management, and advancement of digital skills