Client Experience & Onboarding Specialist

Loch; Royal Tunbridge Wells; In loco; GBP 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical insurance

Life insurance

Healthcare cash plan

Birthday off

Dress for the Day

Descrizione del lavoro

Loch is seeking a Client Experience Coordinator to warmly welcome clients from initial enquiry through to engagement, coordinating the Tunbridge Wells office and liaising with fee earners to ensure a smooth onboarding.

You will manage diary entries, welcome visitors, respond to telephone and email enquiries, prepare documents, and support the team with administrative tasks, always upholding Loch’s commitment to exceptional client service and professional, friendly communication.

Competenze

• Warm and welcoming telephone manner.
• Strong organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills, with a confident and professional manner.
• Ability to manage multiple tasks simultaneously and work effectively under pressure.
• A proactive, positive attitude with a willingness to learn and develop.
• Comfortable working independently while also contributing as part of a collaborative team.

Mansioni

• Support the smooth running of the Tunbridge Wells office by coordinating meeting rooms and visitor arrangements, while maintaining a professional and welcoming environment.
• Monitor and maintain office supplies, equipment and facilities, liaising with external suppliers where required.
• Provide administrative support to the team, including document preparation, dictation, diary management and general administrative tasks.
• Welcome clients and visitors to the office, ensuring they receive a positive and professional experience.
• Act as a professional first point of contact, responding to telephone and email enquiries in a friendly, welcoming and helpful manner.
• Monitor the operations inbox, responding to enquiries promptly, prioritising requests and escalating matters to the appropriate team member where necessary.
• Manage the end-to-end client onboarding process, acting as the first point of contact, guiding clients from initial enquiry through to engagement and handover to the relevant fee earner, and maintaining clear, proactive communication throughout.
• Prepare Terms of Business documentation and coordinate the collection of required information, identification, and payments.
• Liaise effectively with fee earners to ensure new matters are opened accurately and efficiently.
• Maintain accurate and up-to-date client files and records in internal systems.
• Support matter administration in line with internal processes.
• Contribute to ad hoc projects and initiatives as needed.
• Uphold Loch’s values and commitment to exceptional client service in all interactions.

Conoscenze

Warm telephone manner

Organisational skills

Communication skills

Multitasking

Proactive attitude

Independent and team player

Descrizione del lavoro

Loch is seeking a Client Experience Coordinator to warmly welcome clients from initial enquiry through to engagement, coordinating the Tunbridge Wells office and liaising with fee earners to ensure a smooth onboarding.

You will manage diary entries, welcome visitors, respond to telephone and email enquiries, prepare documents, and support the team with administrative tasks, always upholding Loch’s commitment to exceptional client service and professional, friendly communication.