Client Services Coordinator

Prime Appointments Ltd; Takeley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee Ownership Trust (EOT)

Full-time permanent position

Development opportunities

Job summary

Prime Appointments Ltd in Great Dunmow is seeking a confident Client Services Coordinator for a full-time, permanent role. This office-based position runs Monday to Thursday, 9:00am-5:30pm, and Friday, 9:00am-5:00pm, with a salary of £25,000 per annum, depending on experience.

You will combine administration, project coordination and client support, taking ownership from initial brief through to completion.

Qualifications

• Experience in office-based customer service or client services.
• Strong organisational and time-management skills.
• Proficient in Microsoft Word and Excel.
• Excellent attention to detail with a proactive approach.
• Confident communicator with clients, suppliers and internal teams.
• Ability to manage multiple tasks and take ownership.
• Personable and proactive, willing to go beyond admin duties.

Responsibilities

• Receive briefs from Sales and plan initial project planning.
• Coordinate small projects from concept to completion.
• Coordinate with internal teams to meet deadlines.
• Provide ongoing client support, including financial sector clients.
• Liaise with suppliers and coordinate deliveries and dispatch.
• Prepare invoices and maintain records.
• Organise client meetings and project debriefs.
• Maintain high attention to detail across the role.

Skills

Customer service

Organisation

Communication

MS Office

Time management

Proactive attitude

Tools

Microsoft Word

Microsoft Excel

Job description

A client of ours based in Great Dunmow is looking for a confident and organised Client Services Coordinator to join their team on a full-time, permanent basis. This is an office-based position working Monday to Thursday, 9:00am-5:30pm, and Friday, 9:00am-5:00pm, offering a salary of £25,000 per annum, depending on experience.

This is a varied role that combines administration, project coordination and client support, so would suit someone who enjoys taking ownership of tasks, building relationships and managing projects from initial brief through to completion.

Key duties

• Receiving briefs from the Sales team and coordinating initial project planning.
• Managing small projects from concept through to completion.
• Coordinating with internal teams to ensure projects run smoothly and deadlines are met.
• Providing ongoing support to new and existing clients, including financial sector clients.
• Liaising with suppliers and coordinating deliveries and dispatch through various couriers.
• Preparing invoices and maintaining accurate records.
• Organising client meetings and project debriefs.
• Ensuring excellent attention to detail across all aspects of the role.

Skills and experience required

• Previous office-based customer service or client services experience would be advantageous.
• Strong organisational skills and the ability to manage time effectively.
• Competent knowledge of Microsoft Office, particularly Word and Excel.
• Excellent attention to detail and a proactive approach to work.
• Confident communication skills, with the ability to liaise with clients, suppliers and internal teams.
• The ability to manage multiple tasks and take ownership of projects.
• A confident, personable approach and the initiative to work beyond purely administrative duties.

Benefits

• Employee Ownership Trust (EOT) scheme, with eligibility after one year's employment. Further details to be confirmed.
• Full-time, permanent position.
• Opportunity to develop within a varied client services and project coordination role.