Partnership Onboarding & Client Experience Specialist

CTT Group (UK); United Kingdom; A distancia; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

CTT Group (UK) is seeking a proactive Partnerships Team Administrator to be the first point of contact for client Advisors, delivering a professional first impression through welcoming visitors and handling information across our services and software solutions.

You will recruit, onboard and nurture new client Advisors, delivering seamless onboarding, introductory consultations, software demonstrations and training courses.

Formación

• Outstanding customer service across telephone, face-to-face and online.
• Ability to work independently with a positive can-do attitude toward problem solving.
• Excellent written and verbal communication skills.
• Excellent multitasking and attention to detail.
• Proficient in Excel, Word, PowerPoint and Outlook.

Responsabilidades

• Handle reception duties as part of rota, welcoming visitors and clients.
• Schedule and arrange courses, webinars, consultations and demonstrations.
• Provide technical support for monthly webinars and courses.
• Assist Directors PA with diary management when needed.
• Coordinate with marketing agency to promote events and software solutions.
• Set up software systems and manage software accounts.
• Switchboard duties and route calls to the correct departments.
• Front of house facilities and postal duties.
• Perform IT and administrative tasks related to the role.

Conocimientos

Communication

Multitasking

Admin skills

MS Office

Team player

Phone/online confidence

Problem solving

Calm under pressure

Adaptability

Herramientas

Excel

Word

PowerPoint

Outlook

Descripción del empleo

CTT Group (UK) is seeking a proactive Partnerships Team Administrator to be the first point of contact for client Advisors, delivering a professional first impression through welcoming visitors and handling information across our services and software solutions.

You will recruit, onboard and nurture new client Advisors, delivering seamless onboarding, introductory consultations, software demonstrations and training courses.