Client Onboarding Manager

S&W Group; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

S&W Group is seeking a proactive Head of Client Onboarding to lead the daily operations ensuring timely and compliant onboarding for clients. You will monitor processes, align with regulatory requirements, and guide the team to maintain accurate client records.

The role requires significant experience in financial services onboarding, AML/KYC, and leadership. A strong focus on risk management, process improvement, and stakeholder communication is essential.

Qualifications

• Significant operations experience in financial services.
• Regulatory knowledge for investment management and settlement operations.
• Experience supervising junior staff.
• Experience managing a team is desirable.

Responsibilities

• Oversee daily Client Onboarding to meet deadlines and data quality.
• Provide technical guidance to resolve complex issues within the team.
• Maintain accurate client records and ensure updates are timely.
• Lead improvements to processes, controls, and risk assessments.
• Prepare management information within agreed timescales.

Skills

Case ownership

Delivery focus

Persuading and influencing

Client communication

Stakeholder management

Attention to detail

Teamwork

Leadership

Risk awareness

Continuous improvement

Education

Experience in client onboarding, AML/KYC, compliance, financial services, or case management

Job description

Company Description

In a world that is constantly evolving we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference.At S&W our mission is to help navigate challenges, unlock potential, and achieve the extraordinary.As the UK’s top 10 fastest growing accountancy firm, we’ve been there, as a trusted partner, helping businesses and individuals meet challenges and seize opportunities across generations.

Since 1881, we’ve been a trusted partner, building a legacy on expertise, simplicity, and an unrelenting commitment to client success.Our specialists provide an extensive range ofservices from tax and accountancy, advisory and assurance, to corporate finance and restructuring, helping businesses and individuals both in the UK and internationally meet challenges and seize opportunities.

We are a brand built on expertise, driven by ambition, and defined by our purpose - to help our clients navigate complexity and create opportunity.

Job Description

Job Purpose

To perform the daily duties, checking and general processing of all Client Onboarding functions, in a timely and accurate basis, whilst ensuring compliance with regulatory requirements. The role holder will operate within defined standards and guidelines which are aligned to service level agreements and data quality controls.

Responsibilities

• Assist the Head of Client Onboarding in daily responsibility for oversight of the team ensuring that:
• All team tasks are documented and completed to deadline and that reconciling items are resolved within appropriate timescales.
• Appropriate action is taken to rectify errors or omissions and that any anomalies are escalated in a timely fashion.
• Provide technical advice to assist in resolving complex issues or queries which arise within the team.
• Ensure comprehensive client records are kept and that these are accurate and up to date at all times.
• Act as an alternate contact for the department on Group wide projects and initiatives.
• Support management in ensuring that systems, processes and controls are in place and are fit for purpose.
• Support management in ensuring that team procedures are documented, periodically reviewed and updated.
• Support the Head of Client Onboarding in the implementation of the risk and control matrix.
• Work with management to review business initiatives, policies and products from an operational perspective to ensure that they are fully supportable.
• Provide technical assistance to the change management programme relevant to your area and actively manage the development and delivery of changes to operational and systems infrastructure.
• Prepare accurate and comprehensive management information within the timescales agreed.
• Regularly complete Training Needs Analysis of team members to ensure they have the required skill and knowledge to perform their role highlighting to the senior manager.
• Ensure that all dealings with internal / external clients are conducted professionally and that requests are dealt with in a timely and effective manner and takes responsibility to resolve.
• Lead by example displaying strong values and beliefs and a commitment to encouraging individuals to put the client at the front of everything that they do.
• Appropriate Management Information Report, Key Performance Indicators, Key Risk Indicators (KRI) in place and updated by due dates.
• Be able to explain the divisional strategy, demonstrating how business should be conducted to achieve the desired goals.

Qualifications

- Significant operations experience gained within financial services.

- Demonstrable and practical knowledge of the regulatory environment relating to investment management and in particular settlement operations.

- Demonstrable experience of supervising the work of more junior members of staff.

- Experience of managing a team desirable, although not essential

Professional Qualifications and Education

- No specific degree classification is required. Relevant experience in client onboarding, AML/KYC, compliance, financial services, professional services or case management will be considered.

Key Competencies

• Case ownership and delivery focus
• Persuading and influencing
• Client communication and ability to explain technical concepts simply
• Stakeholder management and constructive challenge
• Attention to detail and quality assurance
• Teamwork
• Leadership
• Sound judgement, risk awareness and continuous improvement

Additional Information

Key Competencies

• Enthusiasm and drive - to drive sales and business development process with colleagues
• Collegiate - A team player with the ability to work cooperatively with colleagues at all levels
• Communication - ability to clearly articulate internally and externally to achieve objectives
• Persuading and influencing - to gain approval and support of fee earning Partners and staff
• Excellent communication skills are essential - a demonstrably high level of written and spoken English
• Resilience and enthusiasm