Customer Support Executive

Latus Group; Leicester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave, plus bank/public

Birthday day off

Bupa Healthcare Cash Plan

Life insurance

Contributory pension

Yodha Wellbeing App

Employee discounts

Job summary

Latus Group is hiring a Customer Support Executive in Leicester for a full-time, onsite role. You will work closely with Account Managers to support daily service delivery, respond to customer queries, and ensure tasks are completed to a high standard.

This position focuses on onboarding, client liaison, and maintaining strong customer relationships to drive client success. A proactive, organised candidate will thrive in a growing team and contribute to ongoing improvements.

Qualifications

• Strong customer-facing communication—clear, prompt and personable in writing and by phone.
• Highly organised, with discipline to track actions and close tasks.
• Confident coordinating across internal teams to resolve queries.
• Comfortable with data—maintaining accurate records and clear updates.
• Collaborative and dependable, supporting Account Managers.
• Calm under growing workload, delivering consistent service across multiple accounts.

Responsibilities

• Support seamless onboarding of new clients across Latus Group services.
• Be a day-to-day contact for key customers and support delivery.
• Manage customer queries and coordinate internal responses.
• Track actions, issues, bookings and service delivery.
• Support Account Managers with meetings, reports and account updates.
• Monitor service levels and escalate risks or recurring issues.
• Help resolve invoicing, scheduling and operational queries.
• Maintain accurate customer records and action logs.
• Identify opportunities to improve the customer experience.

Skills

Customer-facing communication

Organised

Coordinate across teams

Data handling

Collaborative

Calm under workload

Tools

CRM / activity systems

Reporting tools

Job description

Customer Support Executive| FT| Perm |Leicester|Onsite| Up to £30k + Benefits

At Latus Group, we're on a mission to empower healthier working lives. As one of the UK's leading Occupational Health and Wellbeing providers, and proud to be the third largest in the sector, we partner with organisations nationwide to help their people stay healthy, safe and productive.

We are now looking for a Customer Service Executive to join our growing team. In this customer-facing role, you will work closely with Account Managers to support the day-to-day service delivery for Latus customers, helping to ensure a seamless and positive customer experience. Acting as a key point of contact, you will manage customer queries, coordinate actions, and ensure all tasks are followed through efficiently and to a high standard. This is an excellent opportunity for a proactive and organised individual who is passionate about delivering outstanding service, building strong customer relationships, and contributing to the continued success of our clients and business.

Key Responsibilities

• Supporting the seamless onboarding of new clients across Latus Group services
• Acting as a day-to-day support contact for key customers
• Managing customer queries and coordinating internal responses
• Tracking actions, issues, bookings and service delivery
• Supporting Account Managers with meetings, reports and account updates
• Monitoring service levels and escalating risks or recurring issues
• Helping resolve invoicing, scheduling and operational queries
• Maintaining accurate customer records and action logs
• Identifying opportunities to improve the customer experience

Key Requirements

• Strong customer-facing communication - clear, prompt and personable in writing and by phone
• Highly organised, with the discipline to track actions and close nothing left open
• Confident coordinating across internal teams to get queries resolved
• Comfortable with data - accurate records, clean information and clear updates
• Collaborative and dependable, able to act as a right hand to Account Managers
• Calm under a growing workload, delivering consistent service across several accounts

Desirable

• Experience in customer support, client operations, account support or occupational / workplace health
• Familiarity with scheduling, escalation and service-level tracking
• Confidence with reporting tools and CRM / activity systems
• An interest in progressing into an Account Manager role over time

Benefits

• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

Closing date: This vacancy may close before the stated deadline if enough applications are received. Early submission is therefore advised.