Client Services Executive (Front of House)

CMS UK; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive basic salary

Hybrid working policy

Generous bonus scheme

25 days holiday (rising to 28)

Private medical insurance

Enhanced parental leave

Equality Act accommodations

Job summary

CMS UK in London is seeking a full-time Client Services Executive to be the first point of contact for visitors and clients, ensuring a five-star welcome and professional reception on the Client Floor at Cannon Place.

You will coordinate meeting room bookings, provide AV support, assist with room setups, and help maintain a world-class environment while delivering outstanding customer care.

Qualifications

• Proven experience in customer service within a corporate setting.
• Strong IT skills including Microsoft Office.
• Excellent verbal communication and interpersonal skills.
• Proactive, service-focused attitude with the ability to stay calm under pressure.
• Strong organisational skills and the ability to prioritise.
• Problem-solving ability and willingness to take on new tasks.
• Experience in AV/IT support is desirable.

Responsibilities

• Greet visitors and clients, delivering a five-star welcome.
• Coordinate meeting room bookings using internal systems.
• Provide AV support for meetings and events, with full training provided.
• Set up conference rooms and equipment (laptops, screens, projectors, video conferencing).
• Answer calls promptly using guests' names for a personalised experience.
• Handle queries and complaints calmly and escalate when necessary.
• Maintain cleanliness and presentation across client areas.
• Manage ad hoc tasks (deliveries, flowers, taxis).
• Complete admin duties and maintain equipment inventories.
• Support internal and external events for smooth coordination.

Skills

Customer service

MS Office

IT support

Communication skills

Organisational skills

Tools

Manhattan Datacraft

Job description

CMS is looking for a full time Client Services Executive to join our London team.

About The Role

Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone.

As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on our Client Floor at Cannon Place. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.

In this role, you can expect to get involved in a variety of work including:

• Deliver a five-star welcome to visitors, occupiers, and clients.
• Provide refreshments and maintain a professional, welcoming reception area.
• Manage visitor sign-in in line with security procedures.
• Coordinate meeting room bookings using internal systems.
• Provide audio-visual support for meetings and events (full training provided).
• Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools.
• Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions.
• Answer calls promptly and professionally, using guests' names for a personalised experience.
• Handle queries and complaints calmly and elevate when necessary.
• Maintain high standards of cleanliness and presentation across client areas.
• Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis.
• Complete administrative duties and maintain equipment inventories.
• Support internal and external events to ensure smooth coordination.
• Adopt a flexible approach to working hours based on business needs.

About You

We will invest in your ongoing training and developmenttosupport your professional goalsand help you tothriveinyourrole from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Proven experience in customer service within a corporate setting.
• Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable).
• Excellent verbal communication and interpersonal skills.
• A proactive, service-focused attitude with the ability to stay calm under pressure.
• Strong organisational skills and the ability to prioritise effectively.
• Problem-solving ability and a willingness to take on new tasks.
• Experience in AV/IT support (desirable but not essential).

Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests

What's in it for you?

Benefits

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.