Senior Onsite AV Technician - Lead Client Events & Support

proAV Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

proAV Limited in London is seeking a Senior Onsite AV Technician to take ownership of onsite support services for our client facilities. You will manage AV systems, support high-profile events, and liaise with executives in a calm, professional manner.

The role emphasizes on-site presence, strong customer service, and the ability to resolve issues quickly while maintaining high standards across meeting rooms and event spaces.

Responsibilities

• Take full ownership of onsite support services to client.
• Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities.
• Proactively train and support end users as required.
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Prepare equipment for future events and meetings as required.
• Be fully competent with all installed & portable technologies.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Manage all aspects of Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems.
• Operational Testing prior to any high profile event.
• Responsible for all the meeting rooms/ AV equipment and support in other areas when required.
• To be an ambassador - approach and professionalism is extremely important.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
• Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required.
• This could be setting up PA's or assisting with presentations in meeting rooms.
• Required to work onsite shifts to meet requirements.
• 1st /2nd line repairs.
• On-going preventative maintenance.
• Liaison with proAV Help desk & Operations team to arrange backup support.
• Liaise with and manage relationships with third party suppliers on all technical issues.
• Managing consumables & stock levels.
• To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.

Job description

proAV Limited in London is seeking a Senior Onsite AV Technician to take ownership of onsite support services for our client facilities. You will manage AV systems, support high-profile events, and liaise with executives in a calm, professional manner.

The role emphasizes on-site presence, strong customer service, and the ability to resolve issues quickly while maintaining high standards across meeting rooms and event spaces.