Client Experience Lead - Hybrid, 20 Days PTO

Christian Jobs Ltd; Northolt; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

20 days' holiday + bank holidays

Hybrid working

Job summary

Good to Give is seeking a Client Experience Manager in the UK to own the client journey after sale, from onboarding through retention and renewal. You will report to the Sales Director and lead a high-performing operations team to ensure exceptional service for faith-based charities.

The role requires proactive communication with clients at all levels, a proven track record in client management, and the ability to drive KPIs.

Qualifications

• Proven record of client management and exceptional customer experience.
• Experience leading teams in an operational, customer-facing role.
• Strong ability to meet KPIs and report performance to leadership.
• Excellent communication across all client levels and internal teams.

Responsibilities

• Own the client experience across accounts post-sale, onboarding and ongoing service.
• Lead meetings with clients in person and online as their first point of contact.
• Collect client feedback and KPI data; report monthly to Directors.
• Manage day-to-day operations team performance and development.
• Collaborate with Sales and Marketing on client messaging and cross-sell opportunities.

Skills

Client management

Stakeholder communication

KPI reporting

Team leadership

Tools

CRM software

Job description

Good to Give is seeking a Client Experience Manager in the UK to own the client journey after sale, from onboarding through retention and renewal. You will report to the Sales Director and lead a high-performing operations team to ensure exceptional service for faith-based charities.

The role requires proactive communication with clients at all levels, a proven track record in client management, and the ability to drive KPIs.