Emerging Client Services Leader (Hybrid)

Howden Group; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Reasonable adjustments

Diversity and inclusion

Job summary

Howden Group in the UK is seeking an Associate Client Services Manager to transition into people management, combining continued technical contribution with leadership responsibilities.

You will supervise and coach team members, oversee day‑to‑day client services delivery, and support risk and quality processes. Location options include Bristol, London, Cheltenham, or Birmingham, with a hybrid working model and a clear pathway to a formal manager role.

Qualifications

• Proven experience as a Senior or Principal Client Services Specialist.
• Emerging people leadership skills with a desire to develop further.
• Strong understanding of Client Services activity and risk considerations.
• Clear communicator able to support and influence colleagues.
• Organised, dependable and professional in approach.

Responsibilities

• First-Line People Leadership: provide day-to-day supervision and coaching.
• Operational Delivery & Oversight: ensure quality and timely client services.
• Technical & Specialist Contribution: perform senior-level client work when required.
• Quality, Risk & Process Discipline: enforce processes and data quality.
• Team Culture & Engagement: foster inclusive, collaborative environment.

Skills

Senior/Principal Client Services

People leadership

Clear communication

Organised, dependable

Job description

Howden Group in the UK is seeking an Associate Client Services Manager to transition into people management, combining continued technical contribution with leadership responsibilities.

You will supervise and coach team members, oversee day‑to‑day client services delivery, and support risk and quality processes. Location options include Bristol, London, Cheltenham, or Birmingham, with a hybrid working model and a clear pathway to a formal manager role.