Client Experience & Front Desk Specialist

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Salary sacrifice schemes

Retail vouchers (TechScheme)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is hiring a Client Experience Associate for an on-site role in London. You will manage the switchboard and meeting room reservations, coordinate hospitality for meetings, and support reception and facilities teams to deliver quality client service.

You will welcome visitors, assist with events, and help maintain professional standards while supporting colleagues across the front-of-house function.

Qualifications

• Experience in switchboard, reservations, reception or hospitality.
• Excellent telephone manner and customer service skills.
• Strong communication and organisational skills.
• Good IT skills including Microsoft Office and booking systems.
• Professional and confident when dealing with clients and senior stakeholders.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Manage the firm's switchboard, taking messages and directing calls.
• Oversee meeting room bookings, amendments and cancellations.
• Coordinate hospitality and catering for meetings.
• Set up meeting rooms with refreshments and ensure cleanliness before/after meetings.
• Provide front-of-house reception cover during holidays or busy periods.
• Welcome clients and visitors and manage arrivals.

Skills

Telephone etiquette

Customer service

Communication

Organisation

IT skills

Booking systems

Stakeholder handling

Time management

Tools

Microsoft Office

Booking systems

Job description

Williams Lea is hiring a Client Experience Associate for an on-site role in London. You will manage the switchboard and meeting room reservations, coordinate hospitality for meetings, and support reception and facilities teams to deliver quality client service.

You will welcome visitors, assist with events, and help maintain professional standards while supporting colleagues across the front-of-house function.