Client Experience Associate

Williams Lea Limited; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea seeks a Client Experience Associate in London to manage the switchboard and meeting room reservations, delivering professional front-of-house support for partners, employees and clients.

The role covers hospitality, reception duties and flexible support across the team, ensuring a seamless, high-quality service in a fully onsite environment. 37.5 hours per week, Mon-Fri.

Qualifications

• Previous experience in switchboard, reservations, reception or hospitality.
• Excellent telephone manner and customer service skills.
• Strong communication and organisational skills.

Responsibilities

• Switchboard & Reservations - Manage the firm's switchboard, answer and direct calls, take messages and pass promptly.
• Hospitality & Meeting Room Support - Set up rooms, provide refreshments and catering, tidy rooms, assist with events.
• Reception Cover - Provide cover during holidays and busy periods, greet clients and visitors.
• General Responsibilities - Support Front of House and Facilities teams, maintain high service standards, monitor supplies.

Skills

Switchboard

Reservations

Reception

Hospitality

Customer service

Communication

Organisational skills

Attention to detail

IT skills

Tools

Microsoft Office

Booking systems

Job description

Client Experience Associate Salary: £30,000 per annum plus company benefits Location: London, EC2N 4AG Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday - Friday, shifts between 7am and 7pm with 1 hour unpaid break Work model: Fully onsite

Williams Lea seeks a Client Experience Associate to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Client Experience Associate provides professional and efficient front-of-house support to the firm, primarily managing the switchboard and meeting room reservations function. The role will also provide flexible support across reception and hospitality, ensuring a seamless and high-quality service to partners, employees, clients and visitors.

Key responsibilities

• Switchboard & Reservations - Primary Responsibility Manage the firm's switchboard, answering and directing incoming calls professionally and efficiently. Take accurate messages and ensure they are passed on promptly. Manage meeting room bookings, amendments and cancellations. Maintain meeting room booking systems and calendars. Coordinate hospitality and catering requirements for meetings. Respond to enquiries and ensure meeting room requirements are communicated to the relevant teams.
• Hospitality & Meeting Room Support Set up meeting rooms for breakfast, lunch and dinner meetings. Prepare meeting rooms with refreshments, including tea, coffee, water and other requested beverages. Arrange tables, chairs, crockery, cutlery and glassware as required. Deliver and serve food and refreshments to meeting rooms. Ensure rooms are clean, tidy and presented to a high standard before and after meetings. Assist with internal events and special hospitality requests.
• Reception Cover Be cross-trained to provide reception cover during holidays, breaks, absence or busy periods. Welcome and greet clients and visitors professionally. Manage visitor arrivals and notify the appropriate hosts. Maintain a welcoming and professional reception environment.
• General Responsibilities Provide flexible support across the wider Front of House and Facilities team. Maintain high standards of customer service, presentation and organisation. Monitor hospitality supplies and report stock shortages. Support colleagues and assist with additional duties as required.

Personal attributes

• Previous experience in switchboard, reservations, reception or hospitality.
• Excellent telephone manner and customer service skills.
• Strong communication and organisational skills.
• Good IT skills, including Microsoft Office and booking systems.
• Professional, friendly and confident when dealing with clients and senior stakeholders.
• Ability to manage competing priorities and work under pressure.

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.