Client Experience Associate

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Salary sacrifice schemes

Retail vouchers (TechScheme)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is hiring a Client Experience Associate for an on-site role in London. You will manage the switchboard and meeting room reservations, coordinate hospitality for meetings, and support reception and facilities teams to deliver quality client service.

You will welcome visitors, assist with events, and help maintain professional standards while supporting colleagues across the front-of-house function.

Qualifications

• Experience in switchboard, reservations, reception or hospitality.
• Excellent telephone manner and customer service skills.
• Strong communication and organisational skills.
• Good IT skills including Microsoft Office and booking systems.
• Professional and confident when dealing with clients and senior stakeholders.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Manage the firm's switchboard, taking messages and directing calls.
• Oversee meeting room bookings, amendments and cancellations.
• Coordinate hospitality and catering for meetings.
• Set up meeting rooms with refreshments and ensure cleanliness before/after meetings.
• Provide front-of-house reception cover during holidays or busy periods.
• Welcome clients and visitors and manage arrivals.

Skills

Telephone etiquette

Customer service

Communication

Organisation

IT skills

Booking systems

Stakeholder handling

Time management

Tools

Microsoft Office

Booking systems

Job description

Client Experience AssociateSalary: £30,000 per annum plus company benefitsLocation: London, EC2N 4AGContract: Permanent, Full TimeShifts: 37.5 hours per week, Monday – Friday, shifts between 7am and 7pm with 1 hour unpaid breakWork model: Fully onsiteWilliams Lea seeks a Client Experience Associate to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe Client Experience Associate provides professional and efficient front-of-house support to the firm, primarily managing the switchboard and meeting room reservations function. The role will also provide flexible support across reception and hospitality, ensuring a seamless and high-quality service to partners, employees, clients and visitors.Key responsibilitiesSwitchboard & Reservations – Primary ResponsibilityManage the firm's switchboard, answering and directing incoming calls professionally and efficiently.Take accurate messages and ensure they are passed on promptly.Manage meeting room bookings, amendments and cancellations.Maintain meeting room booking systems and calendars.Coordinate hospitality and catering requirements for meetings.Respond to enquiries and ensure meeting room requirements are communicated to the relevant teams.Hospitality & Meeting Room SupportSet up meeting rooms for breakfast, lunch and dinner meetings.Prepare meeting rooms with refreshments, including tea, coffee, water and other requested beverages.Arrange tables, chairs, crockery, cutlery and glassware as required.Deliver and serve food and refreshments to meeting rooms.Ensure rooms are clean, tidy and presented to a high standard before and after meetings.Assist with internal events and special hospitality requests.Reception CoverBe cross-trained to provide reception cover during holidays, breaks, absence or busy periods.Welcome and greet clients and visitors professionally.Manage visitor arrivals and notify the appropriate hosts.Maintain a welcoming and professional reception environment.General ResponsibilitiesProvide flexible support across the wider Front of House and Facilities team.Maintain high standards of customer service, presentation and organisation.Monitor hospitality supplies and report stock shortages.Support colleagues and assist with additional duties as required.Personal attributesPrevious experience in switchboard, reservations, reception or hospitality.Excellent telephone manner and customer service skills.Strong communication and organisational skills.Good IT skills, including Microsoft Office and booking systems.Professional, friendly and confident when dealing with clients and senior stakeholders.Ability to manage competing priorities and work under pressure.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement