Client Services Assistant (Receptionist)

BCLP; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

BCLP is seeking a Client Services Assistant in Greater London to deliver a first-class reception experience and support a range of facilities functions. You will manage rooms, coordinate bookings, and help with events, AV, and client queries in a professional, inclusive environment.

The role emphasizes a friendly, polished presence, strong organizational skills, and the ability to work a busy, rotating shift from 07:00 to 19:00, Monday to Friday.

Qualifications

• Front-of-house experience in a professional or corporate environment.
• A genuine commitment to delivering exceptional client service.
• Strong attention to detail and the ability to manage complex bookings.
• Calm, confident communication skills and a collaborative mindset.
• Reliability, flexibility, and a polished, professional presence.
• Experience using room-booking systems (Rendezvous, Manhattan, Condeco, or similar).
• Good working knowledge of Microsoft Office.
• Ability to work a rotating shift pattern (35 hours per week, Monday–Friday, between 07:00–19:00).

Responsibilities

• Welcome clients and visitors with a first-class reception experience across multiple floors
• Manage meeting rooms to impeccable standards, ensuring all spaces are prepared, stocked, and ready
• Escort clients to meetings and support events, including registration and hosting
• Coordinate room bookings using Rendezvous, liaising closely with catering, AV, and facilities teams
• Provide first-line AV support and assist with calls, taxis, and general client queries
• Maintain a tidy, secure, and professional client environment at all times

Skills

Front-of-house experience

Client service

Attention to detail

Calm communication

Reliability & flexibility

Room-booking systems

Microsoft Office

Shift pattern 35h

Tools

Rendezvous

Manhattan

Condeco

Job description

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

It starts with our people, which is why we’re looking for a Client Services Assistant to join our team — a role that sets the tone for an exceptional client experience. Curiosity and fresh thinking shape everything we do at BCLP, and our Facilities team plays a key role in creating a workplace where people can thrive.

You’ll be responsible for:

• Welcome clients and visitors with a first‑class reception experience across multiple floors
• Manage meeting rooms to impeccable standards, ensuring all spaces are prepared, stocked, and ready
• Escort clients to meetings and support events, including registration and hosting
• Coordinate room bookings using Rendezvous, liaising closely with catering, AV, and facilities teams
• Provide first‑line AV support and assist with calls, taxis, and general client queries
• Maintain a tidy, secure, and professional client environment at all times

Skills and experience required:

• Front‑of‑house experience in a professional or corporate environment
• A genuine commitment to delivering exceptional client service
• Strong attention to detail and the ability to manage complex bookings
• Calm, confident communication skills and a collaborative mindset
• Reliability, flexibility, and a polished, professional presence
• Experience using room‑booking systems (Rendezvous, Manhattan, Condeco, or similar)
• Good working knowledge of Microsoft Office
• Ability to work a rotating shift pattern (35 hours per week, Monday–Friday, between 07:00–19:00)

At BCLP we understand the value of a workforce with diverse perspectives and experiences, and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our robust client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, ag, religion, sexual orientation, socio-economic status, political belief, disability or any other applicable protected characteristic.