Front of House Assistant: Client Care & Office Hospitality

Bolt Burdon Kemp; Greater London; Presencial; GBP 22.000 - 29.000; Jornada completa

Descripción de la vacante

Bolt Burdon Kemp LLP, a leading London law firm, seeks a Front of House Assistant to welcome visitors, manage bookings, and support client-facing operations. The role involves handling switchboard calls, security passes, and providing cover for facilities and events teams.

You will work in a busy, client-focused environment with training provided. Core hours are 8am–6pm on a rota basis, with occasional out-of-hours and emergency coverage as needed.

Formación

• Minimum of one year experience in a busy front of house role.
• Demonstrate excellent communication with visitors and professionals.
• Flexible attitude, strong organisational skills, attention to detail, able to work under pressure.

Responsabilidades

• Meet and greet all visitors and staff in the office, providing a welcoming environment.
• Manage meeting room bookings, update internal guest lists and arrange refreshments.
• Ensure tidiness and upkeep of client-facing areas and provide hospitality for in-house events.
• Manage security passes and building access.
• Deal with clients and fee-earners face to face and on the telephone.
• Answer all incoming calls via switchboard promptly with empathy and excellent customer service.
• Provide cover for the Support, Facilities and Events teams and undertake other admin tasks.

Conocimientos

Front of house experience

Excellent communication

Time management

Organisational skills

Team player

Customer service

Descripción del empleo

Bolt Burdon Kemp LLP, a leading London law firm, seeks a Front of House Assistant to welcome visitors, manage bookings, and support client-facing operations. The role involves handling switchboard calls, security passes, and providing cover for facilities and events teams.

You will work in a busy, client-focused environment with training provided. Core hours are 8am–6pm on a rota basis, with occasional out-of-hours and emergency coverage as needed.