Client Care Advisor

Vets for Pets; Kirkby-in-Ashfield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary meets national living wage

Birthday day off

Paid lunch breaks

20% off at Pets at Home

Job summary

Vets for Pets in the United Kingdom is looking for a full-time Client Care Advisor to join our dedicated and hardworking team. This isn’t your average reception role, as no two days are the same and you’ll be the first point of contact for clients and their pets.

You’ll need to be organised, adaptable and ready to jump into whatever the day brings. The role offers a friendly, fast-paced environment with opportunities to build lasting relationships and bring positive energy to the team.

Qualifications

• Previous experience in veterinary practice or similar customer service role preferred.
• Strong customer care skills and ability to build relationships with clients.
• Organised and adaptable with positive energy to join a busy team.

Skills

Customer care

Organised

Adaptable

Relationship building

Job description

We are looking for a full time Client Care Advisor to join our dedicated and hardworking team.

This isn't your average reception role. No two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.

We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.

This is a Full Time role working 39.5 hours per week. The working hours are:

Monday - off, Tuesday 8.30-3pm, Wednesday - 8.30am-7pm, Thursday 8.30am-7pm, Friday 8.30am-7pm and a 1 in 3 Saturday morning 9am-1pm.

About us:

You would be joining practice partners Julie Ling MRCVS, Claire Bullock RVN and our amazing team of 4 vets, 5 RVN’s, 1 SVN and 2 Client Care Advisors.

Benefits:

• Salary – meets national living wage
• 5.6 weeks holiday rising to 6.6 weeks after 2 years’ service
• Day off for your birthday if it falls on a working day
• Paid lunch breaks
• 20% off at Pets at Home
• Hours of work - Monday - off, Tuesday 8.30-3pm, Wednesday - 8.30am-7pm, Thursday 8.30am-7pm, Friday 8.30am-7pm and a 1 in 3 Saturday morning 9am-1pm
• Previous experience working in a veterinary practice, doctors or similar customer service role is preferred

Location: NG17 7BB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!