Client Care Advisor - Veterinary Front Desk Pro

Pets at Home; Swindon; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

20% staff discount at Vet Group

Discounts & cashback schemes

Career development opportunities

Pension scheme

Holiday allowance

Job summary

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to provide excellent client service and act as a bridge between clients and the clinical team. You will welcome clients, guide them through services, handle bookings and payments, and help maintain a smooth daily flow using the online system.

Ideal candidates have experience in customer care or a veterinary setting, a warm, proactive approach, and a calm, team-oriented attitude to ensure every visit is positive for clients

Qualifications

• Experience in customer care or veterinary setting preferred.
• Warm greet and helpful guidance to clients and pets.
• Calm, attentive service with strong teamwork.

Responsibilities

• Provide outstanding service to clients and support the clinical team.
• Welcome clients and guide them through services and bookings.
• Handle payments and scheduling with accuracy and care.
• Ensure smooth daily flow using the online booking system.

Skills

Customer service

Veterinary industry experience

Warm, friendly demeanor

Proactive guidance

Calm under pressure

Team player

Job description

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to provide excellent client service and act as a bridge between clients and the clinical team. You will welcome clients, guide them through services, handle bookings and payments, and help maintain a smooth daily flow using the online system.

Ideal candidates have experience in customer care or a veterinary setting, a warm, proactive approach, and a calm, team-oriented attitude to ensure every visit is positive for clients