Client Experience Advisor - Vet Practice (Part-Time)

Pets at Home Limited; Kilsby; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Pets at Home Limited’ Rugby Central practice is hiring a part-time Client Care Advisor up to 25 hours. You’ll greet clients, support care decisions and manage bookings and payments with a friendly, professional approach.

You’ll be the first point of contact, creating a welcoming atmosphere, assisting clients and pets, and liaising with the clinical team. 25 hours gives variety across weekdays and Saturdays.

Qualifications

• Experience in customer service is preferred.
• Able to use a computer and online booking system.
• Strong communication and empathy with clients and their pets.

Responsibilities

• Greet clients and provide support, guidance and information.
• Coordinate bookings and process payments confidently.
• Maintain a calm, welcoming atmosphere for clients and their pets.
• Serve as a link between clients and the clinical team using the booking system.

Skills

Exceptional customer service

Relationship building

Friendly demeanor

Computer literacy

Tools

Online booking system

Job description

Pets at Home Limited’ Rugby Central practice is hiring a part-time Client Care Advisor up to 25 hours. You’ll greet clients, support care decisions and manage bookings and payments with a friendly, professional approach.

You’ll be the first point of contact, creating a welcoming atmosphere, assisting clients and pets, and liaising with the clinical team. 25 hours gives variety across weekdays and Saturdays.