Client Care Advisor

Vets for Pets; Rugby; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Rugby Central Vets for Pets is seeking a friendly Client Care Advisor for part-time hours at Rugby Central. You will greet clients, assist with bookings and payments, and support the clinical team to ensure a smooth client experience.

Open Monday to Friday and Saturdays, with up to 25 hours weekly. This role emphasizes exceptional client service and teamwork in a welcoming practice environment.

Qualifications

• The role requires a friendly and welcoming front of house presence.
• Calm, attentive and focused on client needs.
• Enthusiasm and drive to support clients and pets.
• Ability to build strong relationships with clients, pets and staff.

Responsibilities

• Greet clients and provide support, guidance and expertise.
• Manage payments and future bookings with confidence.
• Coordinate the smooth running of the practice using the online booking system.

Skills

Friendly demeanour

Calm under pressure

Customer service

Relationship building

Computer literacy

Team player

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rugby Central practice.

We are on a mission to be the number one choice for first opinion veterinary care in Rugby, focusing on patient-centred treatment for every client who walks through our door.

We work as a supportive team to achieve our common goal in a fun and uplifting environment. Striving to improve through continuous education, while we inspire the next generation of veterinary professionals.

Rugby & Rugby Central Vets for Pets are looking for a part time Client Care Advisor

Up to 25 hours with a variety of shifts. The practice is open Monday to Friday 8:30am-7:00pm and Saturdays 9:00am-6:00pm

• Our Client Care Advisors, focus on providing exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great service will give client satisfaction at every step ensuring that they look forward to their next visit.
• You will greet each client and offer support, guidance and expertise.
• You will manage payments and future bookings confidently. Coordinating the smooth running of the practice using our online booking system, meaning computer literacy is a must.

Attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit.
• Your personality shines, and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room,
• access to discounts and cashbacks,
• in-house career development opportunities,
• pension and holiday allowance.
• Starting salary £16500 Pro rata.

We are an equal opportunities employer.

Closing date for applications is midnight 30th September 2026

Location: Rugby Central Vets4Pets - CV21 1GB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!