Client Engagement Director (Medical Publications)

Red Nucleus; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Red Nucleus is seeking a Client Engagement Director to lead strategic client relationships across multi‑million accounts within a global Medical Communications team. The role is hybrid from London, with UK remote options, and focuses on client satisfaction, organic growth, and financial health across assigned accounts.

The candidate translates scientific objectives into clear strategic direction, leading cross‑functional teams and ensuring high standards of quality and compliance in projects.

Qualifications

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
• 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
• Advanced financial acumen including forecasting, SOW development, and profitability management.

Responsibilities

• Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
• Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
• Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
• Lead scoping and SOW development including Charge Orders, managing execution through client systems.
• Ensure projects are delivered on scope, on time, on budget, and to quality standards.
• Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
• Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Skills

Client relationships

Strategic planning

Financial acumen

Leadership

Medical communications

Project management

Education

Bachelor’s degree in Communications/Marketing/Life Sciences

Tools

Microsoft Office

Project management systems

Job description

Red Nucleus is hiring a Client Engagement Director to join our global Medical Communications team! This is a hybrid role out of our London office, however, we are open to remote candidates within the UK.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full‑time employees whose commitment to creativity, quality, and on‑time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work”.

Job Overview

The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual revenue. This role serves as the primary client lead and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts.

The Client Engagement Director acts as a trusted advisor to clients and internal teams, translating business and scientific objectives into clear strategic direction ensuring projects are executed to the highest standards of quality, compliance, and efficiency. This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams.

Operating with a high degree of autonomy, the Client Engagement Director balances hands‑on leadership with strategic oversight, proactively identifies risks and opportunities, and guides teams toward successful outcomes. This individual thrives in a fast‑paced, collaborative environment and is recognized by clients and colleagues as a confident leader, sound decision‑maker, and steward of long‑term client partnerships.

Responsibilities:

• Serve as the primary point of contact for clients, building trusted, long‑term relationships with senior stakeholders.

• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.

• Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.

• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.

• Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.

• Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.

• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.

• Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close‑outs.

• Lead scoping and SOW development including Charge Orders, managing execution through client systems.

• Ensure projects are delivered on scope, on time, on budget, and to quality standards.

• Manage and develop Manager‑and Coordinator‑level staff through coaching, feedback, and career development.

• Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.

• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Education and Experience

Education

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.

Experience

• 8 – 10+ years of experience in medical communications, medical education, pharma marketing, or related fields.

Knowledge, Skills & Abilities

• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.

• Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.

• Advanced financial acumen including forecasting, SOW development, and profitability management.

• Exceptional written, verbal, and presentation skills with executive-level client presence.

• Strong organizational and prioritization skills in a fast‑paced environment.

• Proven problem‑solving, negotiation, and conflict resolution skills.

• Ability to collaborate effectively with cross‑functional teams.

• Demonstrated people leadership, coaching, and performance management capabilities.

• High attention to detail with commitment to quality and compliance.

• Proficiency with Microsoft Office and project management systems.

• Ability to quickly learn and apply new tools and technologies.

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at Red Nucleus, please visit Careers | Red Nucleus