Client Services Director/Associate Vice President

Nucleus Global, an Inizio Company; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Job summary

Nucleus Global is seeking a Client Services Director/AVP to lead a key global account spanning Medical Affairs and Publications. You will shape strategy, mentor client services teams, and partner with Scientific Services and Editorial to deliver integrated scientific communications.

A trusted advisor to senior stakeholders, you will drive profitability, growth, and exceptional client experiences across the network, with flexibility to work across offices worldwide.

Qualifications

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Medical Affairs and/or Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions.
• Excellent strategic thinking, communication, and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

Responsibilities

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Drive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

Skills

Client Services

Strategic thinking

Stakeholder management

Business development

Team leadership

Financial acumen

Cross-functional collaboration

Job description

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About The Role

As a Client Services Director/Associate Vice President, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders, overseeing the successful delivery of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with Scientific Services and cross-functional teams, you'll shape account strategy, identify opportunities for growth, mentor high-performing Client Services teams, and help strengthen a long-term client partnership built on collaboration and innovation.

Here's What You'll Be Doing

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Drive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Medical Affairs and/or Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions.
• Excellent strategic thinking, communication, and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with socials across our offices, regular wellbeing drop in sessions, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form - without a current signed fee agreement for that position (as authorized by the Recruitment Manager) - will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.