Client Engagement Director (Medical Publications) - RID00178

Red Nucleus; Greater London; Híbrido; GBP 120 000 - 180 000; Tempo integral

Resumo da oferta

Red Nucleus is seeking a Client Engagement Director to lead strategic client relationships across high-value accounts within the Medical Communications space. This hybrid London-based role may accommodate remote UK candidates, focusing on organic growth and overall financial health of assigned programs.

You will translate business and scientific objectives into strategic direction, align cross-functional teams, and uphold quality and compliance standards in a fast-paced environment.

Qualificações

• Bachelor’s degree in Communications, Life Sciences, Marketing or related field.
• 8–10+ years in medical communications, medical education, pharma marketing, or related fields.
• Proven ability to lead senior client relationships and drive organic growth.
• Strong financial acumen including forecasting and profitability management.
• Excellent written, verbal and presentation skills with executive presence.

Responsabilidades

• Serve as the primary client lead for assigned accounts and senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps.
• Maintain deep knowledge of client brands, therapeutic areas and market dynamics.
• Identify evolving client needs and drive organic growth to meet revenue targets.
• Lead weekly client status meetings with proactive communication.
• Coordinate with Scientific Services to align deliverables with client objectives.
• Guide development of core medical communications tactics and platforms.
• Own financial health of accounts including forecasting and margin management.
• Lead scoping and SOW development and manage execution through client systems.
• Ensure projects are on scope, on time, on budget and compliant with standards.
• Provide onsite leadership for key initiatives and collaborate with events teams.

Conhecimentos

Client relationship management

Strategic planning

Stakeholder engagement

Financial acumen

Leadership

Communication skills

Formação académica

Bachelor’s degree in Communications/Life Sciences/Marketing

Ferramentas

MS Office

CRM software

Descrição da oferta de emprego

Red Nucleus is hiring a Client Engagement Director to join our global Medical Communications team! This is a hybrid role out of our London office, however, we are open to remote candidates within the UK.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".

Job Overview

The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual revenue. This role serves as the primary client lead and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts. The Client Engagement Director acts as a trusted advisor to clients and internal teams, translating business and scientific objectives into clear strategic direction ensuring projects are executed to the highest standards of quality, compliance and efficiency. This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams. Operating with a high degree of autonomy, the Client Engagement Director balances hands‑on leadership with strategic oversight, proactively identifies risks and opportunities, and guides teams toward successful outcomes. This individual thrives in a fast-paced, collaborative environment and is recognized by clients and colleagues as a confident leader, sound decision-maker, and steward of long-term client partnerships.

Responsibilities:

• Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
• Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, o mnichannel programs and digital initiatives.
• Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
• Lead scoping and SOW development including Charge Orders, managing execution through client systems
• Ensure projects are delivered on scope, on time, on budget, and to quality standards.
• Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
• Uphold agency and clien t SOPs and compliance standards including PhRMA and Open Payments g uidelines.
• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Education and Experience

Education

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.

Experience

• 8 – 10+ years of experience in medical communications, medical education, pharma marketing, or related fields.

Knowledge, Skills & Abilities

• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
• Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
• Advanced financial acumen including forecasting, SOW development, and profitability management
• Exceptional written, verbal, and presentation skills with executive-level client presence
• Strong organizational and prioritization skills in a fast-paced environment
• Proven problem-solving, negotiation, and conflict resolution skills
• Ability to collaborate effectively with cross-functional teams
• Demonstrated people leadership, coaching, and performance management capabilities
• High attention to detail with commitment to quality and compliance
• Proficiency with Microsoft Office and project management systems
• Ability to quickly learn and apply new tools and technologies

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at Red Nucleus, please visit Careers | Red Nucleus