Sales Coordinator

Morgan Jones Recruitment; Ashford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Morgan Jones Recruitment is seeking a Customer Service Coordinator to support customers and sales enquiries from its Ashford base. The role combines customer service, administration and sales support, offering exposure to marketing initiatives and business growth opportunities.

You will manage enquiries, pre-qualify leads, maintain records, and assist with forecasting while collaborating with the commercial team to drive satisfaction and success.

Qualifications

• Experience in customer service, sales support or coordination roles.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage incoming sales enquiries and ensure prompt responses.
• Pre-qualify enquiries and allocate to relevant teams.
• Maintain accurate customer and project information.
• Follow up quotations and track potential orders.
• Assist with sales forecasting and reporting.
• Generate and manage new business leads.
• Liaise with customers to clarify requirements.
• Monitor project progress and update internal systems.
• Support customer satisfaction initiatives.
• Assist with marketing activities and social media content.
• Provide general administrative support to the commercial team.

Skills

Customer service

Communication

CRM systems

MS Office

Multi-tasking

Tools

CRM software

Job description

Customer Service Coordinator

Sales Coordinator Locale: Ashford Salary: £29,000 + BonusHours: Full-time

Join a growing business supporting customers, managing sales enquiries, chasing quotations and generating new opportunities.

Why Join Our Client?

• Supportive and collaborative working environment
• Varied role combining customer service, administration and sales support
• Opportunity to contribute directly to business growth
• Exposure to marketing initiatives and industry events
• Long-term career development opportunities

Key Responsibilities

• Manage incoming sales enquiries and ensure prompt responses
• Pre-qualify enquiries and allocate them to the relevant teams
• Maintain accurate customer and project information
• Follow up quotations and track potential orders
• Assist with sales forecasting and reporting
• Generate and manage new business leads
• Liaise with customers to clarify requirements
• Monitor project progress and update internal systems
• Support customer satisfaction initiatives
• Assist with marketing activities and social media content
• Provide general administrative support to the commercial team

What We're Looking For

• Previous experience in a customer service, sales support or coordination role
• Excellent communication and interpersonal skills
• Strong organisational skills with high attention to detail
• Good IT skills, including Microsoft Office
• Ability to manage multiple tasks and deadlines
• Commercial awareness and a proactive approach
• Experience of CRM systems would be advantageous

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.