Client Success Coordinator

James Frank Associates; Tonbridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

James Frank Associates in the United Kingdom is seeking a full‑time Client Coordinator to join our growing team. You will be the focal point of communication between clients and third parties, ensuring relationships are maintained and queries are answered promptly.

The ideal candidate has at least 2 years’ experience in a coordinator or customer service role, with excellent written and verbal communication, strong organizational skills, and confidence liaising with customers in a busy

Qualifications

• Minimum of 2 years’ experience in a coordinator or customer service role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Confidence liaising with customers in a busy environment and working both independently and in a team.

Responsibilities

• Build strong relationships with clients and third parties.
• Maintain accurate schedules and ensure updates are rectified quickly.
• Ensure regular communication is maintained with clients.
• Work confidently in a fast-paced environment with high accuracy and compliance.
• Recognize, report and flag issues or concerns promptly.
• Manage internal CRM systems with attention to detail.
• React proactively to changes in a constantly evolving environment.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Tools

CRM software

MS Office

Job description

James Frank Associates in the United Kingdom is seeking a full‑time Client Coordinator to join our growing team. You will be the focal point of communication between clients and third parties, ensuring relationships are maintained and queries are answered promptly.

The ideal candidate has at least 2 years’ experience in a coordinator or customer service role, with excellent written and verbal communication, strong organizational skills, and confidence liaising with customers in a busy