Client Coordinator

The School of Life; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Client Coordinator to join their diverse team. This role is pivotal in ensuring seamless program delivery and enhancing client experiences. You'll manage logistics, coordinate with faculty, and support the growth of impactful programs that help individuals lead emotionally fulfilled lives. With a focus on personal development, this position offers a unique opportunity to contribute to meaningful work while advancing your career in program management. Join a vibrant team that values curiosity and authenticity, and play a key role in making a positive impact on people's lives.

Benefits

Learning Budget (£500 per year)

Use of Office Gym

25 Days Holiday + Bank Holidays

Enhanced Maternity Pay

Participation in Personal Development Sessions

1 Extra Holiday Day per Year of Service

Access to Classes & Sauna

Copies of Newly Released Books

Qualifications

• Minimum of one year’s experience in a client services or organizational role.
• Strong attention to detail and a client-first approach.
• Excellent project management and communication skills.

Responsibilities

• Coordinate logistics for client programs and sessions.
• Act as the main contact for clients and faculty.
• Track project costs and manage feedback.

Skills

Organizational Skills

Communication Skills

Project Management

Attention to Detail

Client Management

Education

Strong Academic Background

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Zoom

Eventbrite

Monday.com

Hubspot

Float

Rotacloud

Typeform

Job description

Join to apply for the Client Coordinator role at The School of Life

Join to apply for the Client Coordinator role at The School of Life

We are an ambitious, diverse team who are doing our best to have a positive impact on the lives of millions of people, by helping them lead more emotionally fulfilled lives. We recognise that individuals achieve their best when they are fulfilled in their jobs and hope to find people that share the passion for our mission to help people learn, heal and grow.

We are guided by our company values:

• We combine passion for our purpose with commercial excellence
• We are curious and open-minded in pursuit of the answers
• We all roll up our sleeves
• We are authentic

'The School of Life At Work'

One of our core channels is The School of Life at Work. We equip businesses with the emotional skills to thrive and to grow by delivering premium experiences (workshops, talks, coaching), tools (books, app, web) and interventions (facilitation, multimedia learning bites, conversations).

About the role and opportunity

The Client Coordinator will report into the Client Services Lead, supporting the client services team in delivering operational excellence for our clients. We are on a growth trajectory both in terms of our revenue and product offering. As CC you will be the central cog, playing a critical role in ensuring all our programmes are delivered smoothly and efficiently. You will be responsible for programme logistics, the first port of call for our clients, as well overseeing our tracking and reporting processes and organising our faculty team.

This is an excellent opportunity for an enthusiastic individual looking to accelerate their career in programme management / client services, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.

Key Responsibilities

Programme Management: Client-facing & programme-related support

• Resource and book in faculty for all sessions. Input tailored and custom programmes into Float for instructional design resourcing.
• Arrange and set-up all logistical details for in-person and virtual sessions and share the relevant information
• Act as the key logistical point of contact for all programmes, for clients and faculty
• Share learning materials with the client (including pre/post work)
• Create and share faculty brief with faculty ahead of sessions
• Ensure the Finance team have the information they need to invoice in a timely manner & supplier set up
• Share workshop feedback with clients and faculty following the sessions
• Track project costs and margins
• Schedule mid-point and end-of-programme reviews with the client
• Keep our programme management, resourcing and finance reporting platforms up to date at all times (Rotacloud, Float, Monday.com, Hubspot) as well as taking ownership for our other tech platforms (Zoom, Mentimeter, Typeform)
• Work with the Client Services Lead on ongoing process improvement projects
• Be responsible for booking in ‘sold’ but unscheduled sessions
• Input Weekly/Monthly revenue and delivery figures into our reporting spread
• Routinely check feedback sheets and report specific comments to the instructional design team and broader trends to the wider ‘TSOL@Work’ team
• Schedule monthly workshops on our public-facing programme (using Eventbrite) and handle all related logistics, including – adding dates to Eventbrite and our website, ensuring faculty are booked, sharing learning materials, sharing virtual dial-in details, managing the list of potential client attendees
• Working with external partners to boost ticket uptake

Faculty and Programme Host support

• Build strong relationships with our faculty to identify best fit for clients
• Work with the Client Services Lead to create a supported and cohesive community of faculty; includes drafting a monthly faculty newsletter
• Share faculty feedback on a regular basis
• Support with faculty recruitment and new faculty onboarding, train new programme hosts when required
• Assist finance team with monthly payroll for Programme Hosts

General team support

• Support instructional design and marketing with proofing of new/revised content where needed
• Ad hoc support for marketing, such as making website updates and logistical support for events
• Minimum of one year’s work experience, in an organisational role e.g. events or clients services in an agency
• Strong academic background
• Highly organised and efficient; a natural list maker
• Strong attention to detail
• A client-first approach
• A confident speaker, happy to lead on client calls related to their role
• An interest in and knowledge of philosophy/ arts & culture/ personal development
• Proactive, highly responsive and self-driven
• Excellent interpersonal and communication skills: a natural ‘people person’
• Great with Word, PowerPoint and Excel
• Curious, with a strong appetite for learning
• Excellent project management skills
• Passion for and understanding of TSOL’s brand and purpose

What you’ll get from us..

• To work with a diverse team of brilliant minds!
• A culture focused on growth & personal development
• £500 per year learning budget
• Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group
• Use of office gym, classes & sauna
• 25 days holiday + bank holidays
• Up to 5 days per year unpaid holiday
• 1 extra holiday day per year of service (after 2 years service, capped at 3 additional days)
• Copies of all our newly released books
• Participation in The School of Life personal development sessions
• Enhanced Maternity pay

The School of Life is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or sexual orientation.

Application Process:

Deadline for applications 5pm, Tuesday 6th May. Please send a cover letter with your CV, including a short overview of why you would like to work for The School of Life.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Professional Training and Coaching

Referrals increase your chances of interviewing at The School of Life by 2x

Get notified about new Client Coordinator jobs in Greater London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

City Of London, England, United Kingdom £30,000.00-£35,000.00 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Customer Marketing Coordinator (12 month FTC)

London, England, United Kingdom 3 days ago

Client Care Operational Infrastructure and Order Flow Coordinator

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Client Relationship Coordinator (Client Onboarding and Invoicing)

London, England, United Kingdom 5 days ago

Kingston Upon Thames, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 months ago

Greater London, England, United Kingdom 3 weeks ago

Head of Client Relations- 1 Year Fixed Term Contract

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

City Of London, England, United Kingdom £35,000.00-£40,000.00 3 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 6 days ago

Communications and Project Support Coordinator

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

NERA: Executive Assistant and Team Coordinator

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.