Financial Counselor (Customer Services) - Virtual Event!

RWJBarnabas Health; Greater London; Remote; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Financial Counselor to enhance patient financial services. This role involves assisting patients with billing inquiries, resolving account issues, and facilitating financial assistance applications. The ideal candidate will possess strong customer service skills and a solid understanding of healthcare billing processes. Join a dynamic team dedicated to improving patient experiences and contributing to the efficiency of financial operations. If you are passionate about making a difference in healthcare and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Wellness Programs

Voluntary Benefits

Discounts through Partners

Qualifications

• 1-2 years of experience in healthcare insurance billing or account follow-up.
• Strong knowledge of Patient Accounting systems.

Responsibilities

• Assist patients with their bills and manage Accounts Receivable credits.
• Support collection efforts and resolve billing errors.

Skills

Bilingual in Spanish and English

Customer Service Skills

Knowledge of Patient Accounting Systems

Healthcare Insurance Billing

Education

High School Diploma

Job description

Financial Counselor (Customer Services) - Virtual Event!

Req #: 0000198380

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Patient Financial Services

Location:

System Business Office,
2 Crescent Place, Oceanport, NJ 07757

We are hosting a virtual event on May 15th & 29th from 11am-1pm and 3:30pm-5:30pm. If selected, you will receive a separate email to choose your preferred date and time. We have openings in the following locations:

• RWJUH Somerset - Somerville, NJ
• RWJUH New Brunswick - New Brunswick, NJ
• RWJUH Jersey City Medical Center, Jersey City, NJ
• RWJUH Cooperman Barnabas Medical Ctr - Livingston, NJ
• RWJUH Kimball Medical Center - Lakewood, NJ
• RWJUH Newark Beth Israel Medical Ctr - Newark, NJ
• RWJUH Oceanport - Oceanport, NJ

Job Summary:

The Financial Counselor (Customer Services Representative) supports the reduction of Accounts Receivables in the Patient Financial Services department. Responsibilities include assisting patients with their bills, handling correspondence, billing and re-billing, addressing denial issues, managing Accounts Receivable credits, and monitoring trends. Under limited supervision, the role involves determining liability on patient accounts, working with patients or their representatives to provide financial assistance or secure payment, and facilitating Medicaid and other financial assistance applications, including eligibility determinations for the charity care fund.

Essential Functions:

• Support collection efforts to maximize balances due and account resolution, meeting quality and productivity expectations.
• Facilitate account resolution by identifying and correcting billing errors, addressing denials, and ensuring efficient resolution based on priority.
• Research and resolve issues causing delays in payment or account resolution, and suggest improvements in collection activities.
• Collaborate across teams and departments to ensure effective revenue cycle management.

Job Requirements:

• High school diploma
• Bilingual in Spanish and English preferred (please indicate on application/resume)
• 1-2 years of experience in healthcare insurance billing or account follow-up
• Strong knowledge of Patient Accounting systems
• Excellent customer service skills
• Ability to work in a team environment with quick turnaround and high-quality output

Preferred:

• Experience with Medicaid and Charity Care

Scheduling Requirements:

• Full-time
• Rotating schedule: Monday-Friday 9:00am-5:00pm or 8:00am-4:00pm; Tuesday-Saturday 10:30am-6:30pm (schedule may vary based on business needs)
• Rotating holidays required

Other Duties:

This job description is not exhaustive and duties may change at any time with or without notice.

Additional Information:

We offer comprehensive benefits including PTO, medical, dental, vision, retirement plans, disability insurance, tuition reimbursement, wellness programs, voluntary benefits, and discounts through our partners.

Why choose RWJBarnabas Health?

We are committed to providing high-quality, patient-centered care and fostering a positive work environment. We value diversity and strive to create healthier communities through innovation in care, education, and research.

RWJBarnabas Health is an Equal Opportunity Employer