Client Concierge & Style Advisor

Selfridges; City of Westminster; On-site; GBP 23,000 - 26,000; Full time

Job summary

Selfridges in London seeks a Client Consultant to elevate the customer experience through personalised clienteling. You will identify potential clients, understand their preferences, and deliver tailored service in a high-end department environment.

You will nurture long-term client relationships, expand your client book, and collaborate with Brand Partners to create seamless cross-store experiences. A strong product knowledge base and excellent communication are essential.

Qualifications

• Experience in luxury retail or clientelling.
• Proven sales track record in store environments.
• Strong product knowledge and ability to upsell.
• Excellent communication and relationship-building skills.
• Comfort with omni-channel tools and data capture.

Responsibilities

• Identify and connect with potential clients in your department and tailor service to their needs.
• Provide personalised service, build a client book, and nurture long-term relationships.
• Maintain accurate data capture at POS and update client records.
• Collaborate with Brand Partners and guide clients across the store for a seamless experience.

Skills

Clienteling

Sales Skills

Customer Service

Product Knowledge

Communication

Omni-Channel

Tech Savvy

Job description

Selfridges in London seeks a Client Consultant to elevate the customer experience through personalised clienteling. You will identify potential clients, understand their preferences, and deliver tailored service in a high-end department environment.

You will nurture long-term client relationships, expand your client book, and collaborate with Brand Partners to create seamless cross-store experiences. A strong product knowledge base and excellent communication are essential.