Luxury Menswear Client Concierge & Relationship Expert

Selfridges; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Selfridges in London seeks a Client Consultant to elevate the customer experience through personalised service and expert product knowledge across our luxury divisions. You will build a proactive client book, connect with shoppers in-store, and collaborate with brand partners to create memorable experiences.

You’ll be a confident communicator, a sales and service expert, and a flexible team player who can adapt to evolving store events and customer needs. This role is based in-store in London.

Qualifications

• Excellent communication and interpersonal skills.
• Strong product knowledge across luxury fashion and events.
• Ability to build and maintain client relationships.

Responsibilities

• Identify and connect with potential clients in-store.
• Provide personalised service and manage client book.
• Collaborate with brand partners and colleagues to enhance the customer experience.

Skills

Clienteling

Customer service

Relationship building

Upselling

Job description

Selfridges in London seeks a Client Consultant to elevate the customer experience through personalised service and expert product knowledge across our luxury divisions. You will build a proactive client book, connect with shoppers in-store, and collaborate with brand partners to create memorable experiences.

You’ll be a confident communicator, a sales and service expert, and a flexible team player who can adapt to evolving store events and customer needs. This role is based in-store in London.