Luxury Client Concierge & Relationship Manager

SELFRIDGES; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Selfridges in London seeks a Client Consultant to deliver extraordinary service for Gabriela Hearst in our flagship department. You will create memorable experiences, build strong client relationships, and grow your personal client book while upholding the highest retail standards.

You will connect with clients in-store, host and replenish stock, manage data capture at POS, and collaborate with Brand Partners to ensure seamless shopper journeys across the store.

Qualifications

• A great communicator who personalises all client interactions and updates client records.
• Sales and service expert delivering exceptional client experiences.
• Well informed about your division, store events and services.

Responsibilities

• Create the extraordinary by identifying potential clients and catering to their needs.
• Work with a team to deliver a memorable customer experience across stock, cash handling and data capture.
• Build and nurture a client base within your division through personalised updates and proactive development.
• Facilitate seamless connections across the store and with Brand Partners.

Skills

Communication

Sales & Service

Clienteling

Product knowledge

Tools

POS systems

My Yellow Book

Job description

Selfridges in London seeks a Client Consultant to deliver extraordinary service for Gabriela Hearst in our flagship department. You will create memorable experiences, build strong client relationships, and grow your personal client book while upholding the highest retail standards.

You will connect with clients in-store, host and replenish stock, manage data capture at POS, and collaborate with Brand Partners to ensure seamless shopper journeys across the store.