Client Communications & Claims Administrator

Cummins Mellor; Blackburn; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free parking

Job summary

All Trades GB Ltd. is seeking an Administrator to join our Blackburn team as a key point of contact for clients and customers. The role emphasizes professional, empathetic service, handling data, scheduling, and updating systems across nationwide operations.

The ideal candidate has strong written and verbal communication, meticulous attention to detail, and a collaborative, proactive approach. This in-office position runs Monday to Friday, with a competitive salary and onboarding support.

Qualifications

• Dedicated customer service administrator with proven track record in similar roles.
• Exceptional written and verbal communication skills.
• Team player who thrives in a collaborative environment.
• Strong attention to detail, ensuring accuracy in all tasks.
• Proactive learner with the confidence to succeed.

Responsibilities

• Maintain professional communication with customers, insurers, and colleagues nationwide.
• Review and update data on internal systems and client portals.
• Schedule, manage, and review appointments in a timely manner.
• Safely handle sensitive data related to customer claims.
• Provide regular updates on progress and timescales of claims/contracts.
• Address and resolve queries and complaints.
• Update the customer service database and generate reports for management.

Skills

Customer service

Communication

Attention to detail

Team player

Proactive learner

Tools

CRM software

Job description

All Trades GB Ltd. is seeking an Administrator to join our Blackburn team as a key point of contact for clients and customers. The role emphasizes professional, empathetic service, handling data, scheduling, and updating systems across nationwide operations.

The ideal candidate has strong written and verbal communication, meticulous attention to detail, and a collaborative, proactive approach. This in-office position runs Monday to Friday, with a competitive salary and onboarding support.