Administrator

Cummins Mellor; Lancashire; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

In-office role

Job summary

All Trades (GB) Ltd, Blackburn-based, is seeking a Client Service Administrator to act as the primary contact for customers and insurers across the country. You will maintain professional communication and support the claims process with empathy and efficiency.

The role involves updating internal systems and client portals, scheduling appointments, and handling sensitive data with discretion, while providing timely progress updates and resolving queries in a collaborative environment.

Qualifications

• Proven track record in customer service administration.
• Exceptional written and verbal communication skills.
• Strong teamwork and collaborative approach.
• Attention to detail to ensure accuracy in all tasks.

Responsibilities

• Maintain professional communication with customers, insurers, and colleagues nationwide.
• Review and update data on internal systems and client portals.
• Schedule, manage, and review appointments in a timely manner.
• Handle sensitive data related to customer claims securely.
• Provide regular updates on progress and timescales of claims/contracts.
• Address and resolve queries and complaints effectively.
• Update the customer service database and generate reports for management.

Skills

Customer service

Communication

Team player

Attention to detail

Proactive learner

Job description

(phone number removed); Blackburn
(phone number removed); Full Time Permanent In Office

All Trades (GB) Ltd, an established repair and reinstatement contractor with over two decades of experience, is renowned for delivering high-quality services to the insurance sector. As a versatile multi-trade contractor, we excel in addressing diverse domestic repair needs, covering interior and exterior damage, as well as electrical, plumbing, and heating issues.

Headquartered in Blackburn, with additional support from sub-offices across the UK, we offer nationwide repair and reinstatement solutions. Our coverage extends to most parts of England, Scotland, and Wales.

We are seeking an individual who shares our passion and envisions contributing to our continued growth. This is an opportune moment to join All Trades GB and play a key role in shaping our future.

The Role

An opportunity has arisen for an Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.

This dynamic position includes a variety of responsibilities, such as:

• Maintaining professional communication with customers, insurers, and colleagues nationwide
• Efficiently reviewing and updating data on both internal systems and client portals
• Skillfully scheduling, managing, and reviewing appointments in a timely manner
• Safely handling sensitive data related to customer claims
• Providing regular updates on the progress and timescales of claims/contracts
• Effectively addressing and resolving queries and complaints
• Updating the customer service database and generating reports for management

What Are We Looking For?

• A dedicated customer service administrator with a proven track record in similar roles
• Exceptional written and verbal communication skills
• A team player who thrives in a collaborative environment
• Strong attention to detail, ensuring accuracy in all tasks
• A proactive learner with the confidence to succeed

What s in it for you?

• Competitive salary; £28,000, dependent on experience.
• A thorough onboarding and induction programme.
• Continual personal and professional development.
• Free parking.
• Supportive and friendly working environment.
• Monday Friday, in office role, 8am 5pm (1hour lunch).

This is an excellent opportunity for a motivated individual to join a forward-thinking organisation and play a key role in its growth and success. If you excel in communication and are dedicated to providing exceptional customer service, this role is perfect for you. Note: Cummins Mellor partners with All Trades GB Limited for recruitment. If your application is successful, you will be contacted by All Trades GB directly.