Client Services Administrator – In-Office, Growth Path

Cummins Mellor; Lancashire; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

In-office role

Job summary

All Trades (GB) Ltd, Blackburn-based, is seeking a Client Service Administrator to act as the primary contact for customers and insurers across the country. You will maintain professional communication and support the claims process with empathy and efficiency.

The role involves updating internal systems and client portals, scheduling appointments, and handling sensitive data with discretion, while providing timely progress updates and resolving queries in a collaborative environment.

Qualifications

• Proven track record in customer service administration.
• Exceptional written and verbal communication skills.
• Strong teamwork and collaborative approach.
• Attention to detail to ensure accuracy in all tasks.

Responsibilities

• Maintain professional communication with customers, insurers, and colleagues nationwide.
• Review and update data on internal systems and client portals.
• Schedule, manage, and review appointments in a timely manner.
• Handle sensitive data related to customer claims securely.
• Provide regular updates on progress and timescales of claims/contracts.
• Address and resolve queries and complaints effectively.
• Update the customer service database and generate reports for management.

Skills

Customer service

Communication

Team player

Attention to detail

Proactive learner

Job description

All Trades (GB) Ltd, Blackburn-based, is seeking a Client Service Administrator to act as the primary contact for customers and insurers across the country. You will maintain professional communication and support the claims process with empathy and efficiency.

The role involves updating internal systems and client portals, scheduling appointments, and handling sensitive data with discretion, while providing timely progress updates and resolving queries in a collaborative environment.