Administrator

Cummins Mellor; Blackburn; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free parking

Job summary

All Trades GB Ltd. is seeking an Administrator to join our Blackburn team as a key point of contact for clients and customers. The role emphasizes professional, empathetic service, handling data, scheduling, and updating systems across nationwide operations.

The ideal candidate has strong written and verbal communication, meticulous attention to detail, and a collaborative, proactive approach. This in-office position runs Monday to Friday, with a competitive salary and onboarding support.

Qualifications

• Dedicated customer service administrator with proven track record in similar roles.
• Exceptional written and verbal communication skills.
• Team player who thrives in a collaborative environment.
• Strong attention to detail, ensuring accuracy in all tasks.
• Proactive learner with the confidence to succeed.

Responsibilities

• Maintain professional communication with customers, insurers, and colleagues nationwide.
• Review and update data on internal systems and client portals.
• Schedule, manage, and review appointments in a timely manner.
• Safely handle sensitive data related to customer claims.
• Provide regular updates on progress and timescales of claims/contracts.
• Address and resolve queries and complaints.
• Update the customer service database and generate reports for management.

Skills

Customer service

Communication

Attention to detail

Team player

Proactive learner

Tools

CRM software

Job description

Blackburn

Full Time | Permanent | In Office

All Trades (GB) Ltd, an established repair and reinstatement contractor with over two decades of experience, is renowned for delivering high-quality services to the insurance sector. As a versatile multi-trade contractor, we excel in addressing diverse domestic repair needs, covering interior and exterior damage, as well as electrical, plumbing, and heating issues.

Headquartered in Blackburn, with additional support from sub-offices across the UK, we offer nationwide repair and reinstatement solutions. Our coverage extends to most parts of England, Scotland, and Wales.

We are seeking an individual who shares our passion and envisions contributing to our continued growth. This is an opportune moment to join All Trades GB and play a key role in shaping our future.

The Role

An opportunity has arisen for an Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.

This dynamic position includes a variety of responsibilities, such as:

• Maintaining professional communication with customers, insurers, and colleagues nationwide
• Efficiently reviewing and updating data on both internal systems and client portals
• Skillfully scheduling, managing, and reviewing appointments in a timely manner
• Safely handling sensitive data related to customer claims
• Providing regular updates on the progress and timescales of claims/contracts
• Effectively addressing and resolving queries and complaints
• Updating the customer service database and generating reports for management

What Are We Looking For?

• A dedicated customer service administrator with a proven track record in similar roles
• Exceptional written and verbal communication skills
• A team player who thrives in a collaborative environment
• Strong attention to detail, ensuring accuracy in all tasks
• A proactive learner with the confidence to succeed

What’s in it for you?

• Competitive salary; £28,000, dependent on experience.
• A thorough onboarding and induction programme.
• Continual personal and professional development.
• Free parking.
• Supportive and friendly working environment.
• Monday – Friday, in office role, 8am – 5pm (1hour lunch).

This is an excellent opportunity for a motivated individual to join a forward-thinking organisation and play a key role in its growth and success. If you excel in communication and are dedicated to providing exceptional customer service, this role is perfect for you.

Note:Cummins Mellor partners withAll Trades GB Limitedfor recruitment. If your application is successful, you will be contacted byAll Trades GBdirectly.