Branch Support Administrator

JDR Recruitment; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holidays

Birthday off

Dental/Bupa insurance plan

Life assurance

Occupational health support

Job summary

JDR Recruitment is recruiting for a Support Administrator in Blackpool to join the client’s service and repair team. This on-site role focuses on handling calls, processing repairs, quotes, invoices and purchase orders, while supporting sales and campaigns.

Ideal candidates will have excellent communication, admin skills, and be able to manage high volumes with strong attention to detail. Immediate start and a path to permanent employment are offered.

Qualifications

• Excellent telephone manner with strong communication and interpersonal skills.
• Excellent administrative skills with proven work experience.
• Excellent organisation, co-ordination, time management and problem-solving skills.
• Ability to establish and maintain good client relationships, both internally and externally at all levels.
• IT literate with knowledge of MS Excel, Outlook, MS Teams, Sage, Microsoft Dynamics

Responsibilities

• Answer phone calls, provide information to callers or transfer calls.
• Process repairs (inside and outside) and supplier interactions.
• Process customer quotes, sales equipment, invoices and credit requests.
• Support sales and marketing functions and campaigns.
• Liaise with suppliers and manufacturers for requests, price lists, stock and PO management.
• Raise, process, receipting and managing purchase orders.
• Stock control and price maintenance.
• Assist end-of-day tasks for monthly management accounts.
• Achieve departmental and company KPI targets.
• Keep IT systems updated with accurate information.
• Build relationships with Customers, Repair Technicians, Sales, Engineering, Key Account Managers, Finance, Service and Compliance Teams.

Skills

Telephone etiquette

Communication

Organisation

Time management

Customer relationships

Problem solving

Teamwork

Attention to detail

Adaptability

Tools

MS Excel

Outlook

MS Teams

Sage

Microsoft Dynamics

Job description

Our Client in Blackpool are a local service and repair centre of a national organisation and are looking for recruit a Support administrator to work in the team that are responsible of client support and equipment being received in.

This is a temporary to permanent opportunity for a candidate who is looking for a long term opportunity in a growing company.

THIS ROLE IS NOT HYBRID. You must be able to commence immediately and be available for interview.

Role and Responsibilities:

• Answer phone calls, provide information to callers or transfer calls
• Complete administration tasks to process repairs-Including inside and outside repairs
• Complete administration tasks to process customer quote requests and sales equipment
• Complete administration tasks to process customer invoice and credit requests
• Support sales and marketing functions and campaign
• Liaise with suppliers and manufacturers to manage requests, price lists, queries, outside repairs, stock and purchase orders
• Be proficient in raising, processing, receipting and managing purchase orders from customers and suppliers
• Be proficient in stock control, maintaining prices
• Complete tasks associated with end of day to support monthly management accounts
• Work towards and achieve departmental and company targets and KPI's
• Ensure IT systems are kept up to date with accurate information
• Build relationships with Customers, Repair Technicians, Sales, Engineering, Key Account Managers, Finance, Service and Compliance Teams and DSO contacts

Skills Required

Excellent telephone manner with strong communication and interpersonal skills.

• Excellent administrative skills with proven work experience
• Excellent organisation, co-ordination, time management and problem-solving skills.
• Ability to establish and maintain good client relationships, both internally and externally at all levels.
• Ability to respond effectively to changing priorities.
• Ability to manage high volume workload but remain focused
• Accuracy and attention to detail
• In depth understanding of office, daily operations, service levels and KPI's
• IT literate to an excellent standard-Knowledge of MS Excel, Outlook, MS teams, Sage, Microsoft Dynamics
• Ability to deliver sales through a consultative and technical approach
• Proven self-starter with ability to structure own day, work independently and as part of a team

Company Benefits to include:

• Contributor pension
• 33 days holidays
• Birthday off
• Discounts with major retailers/gyms
• Dental/Bupa insurance plan
• Nous utilities discounts
• Life assurance
• Holiday discounts
• Online GP
• Occupational health support
• Extra annual leave purchase
• A full employee assistance programme that includes bereavement and probate support, crisis support, well being, financial, legal support and childcare.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Agency in relation to this vacancy.