Client Care Specialist - Frontline Support & Growth

Eurofins; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Annual Leave Sellback Scheme

Company Pension Plan

Life Assurance Scheme

Job summary

Eurofins is seeking a proactive Customer Service Advisor to be the first point of contact for client inquiries. You will manage emails and calls, update records, and route complex queries to the right teams, ensuring timely responses and accurate information.

The role emphasizes high customer focus, organisation, and teamwork within a 37.5-hour week. Training and development opportunities are available to support progression within Eurofins.

Qualifications

• GCSEs (or equivalent) in English and Mathematics.
• Understanding of customer service principles and practices.
• Proven track record in a customer service role.
• Experience managing customer enquiries and resolving issues.
• Experience working to deadlines and managing multiple priorities.

Responsibilities

• Be the first point of contact for customer emails or calls.
• Respond to enquiries at first point of contact where possible.
• Transfer queries to the appropriate person when needed and follow up.
• Maintain professionalism and build rapport with clients.
• Update customer information in the database.
• Provide accurate information using established tools and methods.
• Support the sales team in identifying customer needs and opportunities.
• Deliver high levels of customer satisfaction and care.

Skills

Customer service

Communication

Time management

Teamwork

MS Office

Attention to detail

Multitasking

Professionalism

Education

GCSEs in English & Maths

Tools

Outlook

Word

Excel

Job description

Eurofins is seeking a proactive Customer Service Advisor to be the first point of contact for client inquiries. You will manage emails and calls, update records, and route complex queries to the right teams, ensuring timely responses and accurate information.

The role emphasizes high customer focus, organisation, and teamwork within a 37.5-hour week. Training and development opportunities are available to support progression within Eurofins.