Client Care Specialist - Front Desk & Triage

Medivet & Partners; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care. The role requires weekend and bank holiday work as needed based on business needs.

You will carry out reception duties, manage the diary, and ensure online booking availability. You should have strong client-facing skills, numeracy, and experience with online appointment booking systems.

Qualifications

• Strong client-facing care experience.
• Experience using online appointment booking systems.
• Team player with ability to stay calm under pressure.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Team player

Tools

Online appointment booking

Job description

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care. The role requires weekend and bank holiday work as needed based on business needs.

You will carry out reception duties, manage the diary, and ensure online booking availability. You should have strong client-facing skills, numeracy, and experience with online appointment booking systems.