Client Care Representative

IVC Evidensia Group; Hailsham; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave + birthday off

Healthcare plan

Cycle to Work

Learning and development

Discounted veterinary care

Job summary

Highcroft Vets in Hailsham is seeking a friendly Receptionist to welcome clients and pets, manage bookings, answer enquiries and support client communications across the practice. You will work with two vets, two nurses and two student nurses, in a collaborative team.

The role offers 30-35 hours over four days, with a 1 in 5 Saturday morning rota, and full or part-time permanent contracts. Experience in a customer-facing role is valued; no prior animal care experience is required.

Qualifications

• Reception experience in a busy environment.
• Strong communication with clients and colleagues.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Greet clients and their pets in a friendly, professional manner.
• Manage registrations, appointments and enquiries.
• Support client communications and insurance forms where needed.

Skills

Excellent communication skills

Customer-facing experience

Organised and personable

Job description

Highcroft Vets - Hailsham, Hailsham, South East

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Highcroft Vetson a full-time/part-time permanent basis.

You'll be joining an established small animal practice based in Hailsham, East Sussex, just 7 miles from the stunning coastline and within easy reach of Eastbourne, Brighton, London, and Gatwick Airport. Surrounded by the rolling Sussex countryside, we offer the perfect blend of rural charm and urban convenience — ideal for lovers of the outdoors who still enjoy access to city life.

At Highcroft, no two days are the same. We’re known for our friendly, professional service and commitment to high-quality care for our clients and their beloved pets. Our supportive team includes experienced vets, talented nurses, and a dedicated client care team, all backed by approachable and proactive leadership.

We pride ourselves on maintaining a collaborative, positive work environment where everyone is encouraged to grow.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• The role is 30-35 hours over 4 days shifts will be between 0800-1900 and a 1 in 5 Saturday mornings 0830-1230.

Key Responsibilities

• You will be the friendly face that greets the clients and their pets as they walk through the door and will support the client/patient journey from registration, appointment management, insurance forms etc.
• No previous experience with animals is required but a strong affinity towards them is preferred.
• You will be working alongside two vets, two nurses and two student nurses with the support of a practice manager and clinical director.
• We are blessed with lovely loyal clients and patients and one of the most rewarding parts of the job is seeing them through their journey from first appointment through to old age or through their illness.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Highcroft Vets - Hailsham

25 London Road, Hailsham, BN27 3BN, United Kingdom